Manager – Support & Billing Services

Petal

Manager in billing operations at Petal, enhancing service quality and operational efficiency for healthcare billing across British Columbia. Specializing in team support and client relationships.

Posted 5/28/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$85,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Support teams through growth, change, and integration
Build strong, lasting relationships with clients in a service-driven environment
Enhance operational performance and service quality
Identify opportunities and help guide the evolution of billing operations across BC
Contribute to a collaborative and evolving healthcare ecosystem
Support & grow teams
Coach and support a team of billing professionals and team leads
Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing
Foster a positive and inclusive environment during periods of change
Improve operations
Oversee billing productivity, accuracy, and turnaround times
Use performance insights to identify trends, prioritize opportunities, and implement improvements
Act as a key point of contact for complex issues
Navigate conflict situations with care and professionalism to reach effective outcomes
Build and maintain strong relationships with physician clients (virtual and in-person)

Requirements

What you’ll need

Proven experience managing and developing teams in an operations or service environment
Ability to identify opportunities for improvement and contribute to operational direction
Clear communicator who builds trust and maintains strong working relationships
Ability to navigate complex situations and support effective resolution
Experience working with clients in account, service, or partnership roles
Well-organized, dependable, and able to manage priorities independently
Comfortable working in a hybrid environment, including regular in-person client meetings
Based within commuting distance of North Vancouver or Duncan

Benefits

Comp & perks

Recurring hybrid work allowance
Compensation that recognizes your contribution
4 to 6 weeks of paid vacation per year
5 paid personal days per year
A group RRSP / DPSP plan with employer contribution
A modular group insurance plan, from day 1
An annual wellness allowance
Access to the Lumino Health™ telehealth application
An inclusive environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingcoachingteam developmentcollaborationaccountabilitycommunicationconflict resolutionorganizational skillsdependabilityprioritization