Personified

Project Manager

• Serve as the account manager and primary point of contact for mission-driven clients, building trust through clear, proactive, flexible, and patient support while ensuring client IT and digital security needs are met.
• Drive successful client onboarding, ensuring internal teams are aligned and ready to deliver value from day one.
• Facilitate effective communication across internal teams and client stakeholders through regular check-ins and clear written communications.
• Ensure clients receive services within their agreed scope of work while identifying opportunities for service expansion in alignment with client needs and goals.
• Analyze client tickets and calls to identify patterns, proactively propose solutions, and recommend improvements.
• Lead and manage complex technical client service projects from scoping through execution, ensuring all deliverables are met on time and within scope.
• Oversee project planning, timeline management, and coordination across internal teams and external stakeholders to ensure priorities, capacity, and timelines are aligned.
• Maintain meticulous records of projects, deliverables, and needs across clients and programs, including issues, risks, decisions, and schedules.
• Partner with the Director of Technical Programs and Technical Programs team to improve operations, drive efficiency and scalability, and coordinate team capacity and workload to meet client and project needs.
• Collaborate with internal teams to maintain and optimize internal knowledge bases, project tracking tools, and documentation.
• Enthusiastically support ad hoc projects and initiatives across the organization, contributing your expertise, collaboration, and problem-solving in a fast-paced, dynamic environment.

Senior Technical Program Manager

Account Manager

• As a Senior Account Manager, you will serve as a trusted partner and main point of contact for mission-driven clients , ensuring they receive responsive, high-quality IT and cybersecurity support.
• You will use your project management expertise to lead complex initiatives from scoping through execution.
• You’ll manage timelines, coordinate across internal teams and external partners, and ensure deliverables are met in dynamic, fast-paced environments.
• You will work closely with the Director of Technical Programs and play a key role in client onboarding, ongoing account management, internal process improvements, and team coordination.
• If you have deep experience managing client relationships and excel at guiding complex projects while maintaining a spirit of collaboration and trust, we’d love to hear from you.
• We’re especially excited to meet candidates who understand the unique needs of mission-driven organizations and are motivated by the opportunity to support their work.
• Responsibilities: Account Management and Project Management and Strategic Partnership and Internal Team Support

Senior Account Manager

Operations

• Audit and evaluate current internal documentation across departments
• Develop clear, standardized SOPs in collaboration with key stakeholders
• Identify gaps in process documentation and recommend improvements
• Work directly with department leads to understand workflows and translate them into structured documentation
• Create and implement a scalable reporting structure to surface team outputs, performance, and priorities
• Ensure documentation is consistent, accessible, and aligned with company goals and compliance standards
• Recommend tools, templates, and systems to maintain long-term documentation hygiene

Senior Technical Program Manager

Senior Account Manager

Operations Documentation and Process Consultant