Personified

Senior Account Manager

Personified

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $110,000 per year

Job Level

Senior

Tech Stack

Cyber Security

About the role

  • As a Senior Account Manager, you will serve as a trusted partner and main point of contact for mission-driven clients , ensuring they receive responsive, high-quality IT and cybersecurity support.
  • You will use your project management expertise to lead complex initiatives from scoping through execution.
  • You’ll manage timelines, coordinate across internal teams and external partners, and ensure deliverables are met in dynamic, fast-paced environments.
  • You will work closely with the Director of Technical Programs and play a key role in client onboarding, ongoing account management, internal process improvements, and team coordination.
  • If you have deep experience managing client relationships and excel at guiding complex projects while maintaining a spirit of collaboration and trust, we’d love to hear from you.
  • We’re especially excited to meet candidates who understand the unique needs of mission-driven organizations and are motivated by the opportunity to support their work.
  • Responsibilities: Account Management and Project Management and Strategic Partnership and Internal Team Support

Requirements

  • At least 7 years of professional experience
  • At least 3 years of experience in account management , including demonstrated ability to build trust-based client relationships , and manage simultaneous high-stakes projects across stakeholders to deliver high-quality service.
  • Demonstrated experience in project management , managing complex projects across multiple stakeholders and proficiency using project management tools (ex: Monday.com , Asana).
  • Strong client management experienc e with a track record of proactive communication, relationship-building, and driving successful outcomes.
  • Proven ability to direct simultaneous projects from scoping through execution, ensuring priorities, capacity, and timelines are aligned and client deliverables are met.
  • Demonstrated ability to lead cross-functional collaboration and resolve challenges across internal teams and external stakeholders.
  • Excellent verbal and written communication skills , with the ability to explain technical and security concepts clearly for non-technical audiences.
  • Demonstrated ability to analyze operations, lead improvement initiatives, and develop scalable processes that increase efficiency.
  • Experience leading teams and managing people , including setting expectations and providing feedback, while balancing capacity and workload distribution.
  • Genuine commitment to supporting the mission-driven organizations Personified partners with .