PERFORM: The Unsexy Truth about (Startup) Success

Operations

• Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
• Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.
• Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed.
• Monitoring on hand inventory and allocating to orders based on priority
• Facilitating Ecommerce orders- processes and relationships- including Amazon
• Compiling customer feedback data to inform company strategy
• Partnering with Global Marketing team on company messaging
• Escalating customer feedback to the appropriate departments
• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
• Designing and maintaining clear operational guides to ensure consistency of operations

Operations and Customer Relations Coordinator