Operations and Customer Relations Coordinator
PERFORM: The Unsexy Truth about (Startup) Success
full-time
Posted on:
Location Type: Remote
Location: Colorado • Illinois • United States
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Salary
💰 $50,000 - $60,000 per year
Tech Stack
About the role
- Entering and communicating sales orders + Sample orders in ERP + 3rd part warehouses + Chat tool
- Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.
- Partnering with Global Finance to support customer debt management, review past-due accounts, and update orders as needed.
- Monitoring on hand inventory and allocating to orders based on priority
- Facilitating Ecommerce orders- processes and relationships- including Amazon
- Compiling customer feedback data to inform company strategy
- Partnering with Global Marketing team on company messaging
- Escalating customer feedback to the appropriate departments
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
- Designing and maintaining clear operational guides to ensure consistency of operations
Requirements
- Time management, prioritization and multitasking abilities
- Attention to detail and accuracy
- Great problem solving skills / Process Orientation
- Strong communication and interpersonal skills
- Quick learner
- Experience working in customer service preferred
- Experience in Ecommerce preferred
- Comfort and ability to work independently in a remote environment
Benefits
- Health, Dental, Vision and Life Insurance plans
- 15 days vacation, 14 days paid holiday
- Employee share options scheme, available to all full time employees.
- 1 day paid leave to support a cause of your choice through volunteering or activism
- 401(k) retirement plan with company match
- Paid Parental leave policy
- Flexible working to meet the needs of the role
- Access to the Calm app
- Flexible CoWorking Spaces across the US
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ERPEcommerceinventory managementdata analysisorder managementcustomer feedback analysisprocess improvement
Soft Skills
time managementprioritizationmultitaskingattention to detailproblem solvingcommunicationinterpersonal skillsquick learner