Customer Success Manager
TigerData (creators of TimescaleDB)
AWSAzurePostgresSQL
Senior Customer Success Manager
Perforce Software
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Senior
About the role
- Establish and maintain relationships with key decision makers within assigned accounts
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix
- Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
- Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals
- Know the market and maintain a good knowledge of all key competitors
- Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements
- Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
- 8+ years of experience in account management/customer success in a software company
- Experience negotiating and closing customer contracts (renewals & expansion)
- History of success as a customer success manager, consultant, pre-sales, account management, or equivalent
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Experience working in a development, testing or data management environment
- Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking
- Must work within a team environment with sales, field services and delivery teams
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
- Has worked successfully with Partners in collaborating on customer’s success
- Must be able to travel at times
Benefits
- medical
- dental
- vision
- retirement benefits
- life insurance
- wellness programs
- total time off
- other employee perks that may be offered by Perforce
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successnegotiating contractstechnical conversationsDevOpsTest Data ManagementAgileCI/CDMaskingdata management
Soft skills
relationship buildingstrategic planningcommunicationpersuasionteam collaborationproblem solvingexecutive engagementcustomer advocacyvalue assessmentrisk management
