Customer Success Manager

• Act as a senior liaison between TrueScripts and our clients.
• Leverage your expertise to drive business growth by ensuring client renewal and retention.
• Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
• Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
• Oversees execution of communication plan.
• Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
• Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
• Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
• Execute client renewals by building lasting relationships with key client stakeholders.
• Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
• Work directly with your POD to adjust plan parameters as directed by the client/broker.
• Participate in introductory/enrollment meetings with employees.

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