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Client Success Executive – Pharmacy Benefit Management
TrueScripts Management Services
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a senior liaison between TrueScripts and our clients.
- Leverage your expertise to drive business growth by ensuring client renewal and retention.
- Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
- Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
- Oversees execution of communication plan.
- Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
- Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
- Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
- Execute client renewals by building lasting relationships with key client stakeholders.
- Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
- Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
- Work directly with your POD to adjust plan parameters as directed by the client/broker.
- Participate in introductory/enrollment meetings with employees.
Requirements
- Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required.
- Experience in management of employer groups or health plan accounts preferred.
- Must possess a valid and current driver’s license.
- Ability to travel up to 25% of the time if needed.
- Client-facing presentation experience preferred.
- Capable of interfacing with TrueScripts clients and owners and providing solutions to problems.
- Must be proficient in all Microsoft Office Products.
- Need to be flexible and work as a team player.
- Demonstrates strong attention to detail.
- Ability to prioritize and have good organizational skills.
- Ability to perform multiple tasks at one time.
- Ability to communicate and work under stress effectively while always maintaining confidentiality.
- Need to be self-motivated and work with little supervision.
- Need to be adaptable and have different responsibilities given periodically.
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
- Employee Assistance Program
- A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- Dream Manager Program (yes, it’s a real thing!)
- A cohesive, family-based culture
- Charitable contributions and volunteer time
- Lots of celebrations!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementClient SuccessClaims AdjudicationData AnalysisReportingClient PresentationProblem SolvingOrganizational SkillsAttention to DetailMulti-tasking
Soft skills
CommunicationTeam PlayerSelf-motivatedAdaptabilityLeadershipRelationship BuildingFlexibilityStress ManagementProactive InteractionConfidentiality
Certifications
Valid Driver's License
