Customer Success Manager
TigerData (creators of TimescaleDB)
AWSAzurePostgresSQL
Clinical Specialist, CRM
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
- Successfully completes CRM Field Technical Training – including online and field-based training.
- Performs checks/interrogations of all CRM medical device systems post sign-off.
- Supports implants of all CRM products post sign-off.
- Provides on-call support as needed on evenings and weekends post sign-off.
- Assures completion of patient registration and any other required hospital documentation.
- Helps manage consignment inventory and trunk inventory once obtained.
- Maintains software on programmers throughout the district as directed.
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed.
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs.
Requirements
- High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Thorough working knowledge of medical terminology and the medical device industry
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- Excellent customer service skills
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM Field Technical Trainingchecks/interrogations of medical device systemspatient registrationconsignment inventory managementsoftware maintenance on programmerstraining on medical productscomplex mathematicsmechanical conceptssciencecomputing
Soft skills
relationship buildingstrong work ethiccustomer serviceinterpersonal skillswritten communicationverbal communicationorganizational skillsability to meet deadlinestask coordinationproject participation
