PeopleGrove

Program Coordinator

• Identify, recruit, and engage qualified Project Leaders from industry to sponsor and lead student capstone projects across a minimum of 4 academic majors.**• Develop and maintain an ongoing pipeline of prospective Project Leaders to ensure approximately 20 active projects are staffed annually.**• Conduct outreach and presentations to prospective Project Leaders, articulating the value of engaging with student capstone talent.**• Manage the full recruitment lifecycle from initial contact through project onboarding, ensuring a timely and positive experience for all Project Leaders.**• Maintain accurate records of outreach activity, pipeline status, and recruitment outcomes.
• Work closely with Project Leaders to co-create student capstone project briefs that are appropriately scoped for the competency-based, online learning environment.**• Guide Project Leaders in designing deliverables and milestones that students can meaningfully complete without direct faculty oversight.**• Provide ongoing support and coaching to Project Leaders throughout the project lifecycle, including check-ins, troubleshooting, and facilitation as needed.**• Help Project Leaders understand student context, including the asynchronous, self-directed nature of the academic program, to set realistic expectations.**• Develop onboarding resources and templates to streamline the process for new Project Leaders.
• Onboard and train Project Leaders on the software tools and platforms used to manage and deliver capstone projects.**• Provide ongoing technical guidance and troubleshooting support to ensure Project Leaders and students can navigate the platform effectively.**• Serve as a resource for students experiencing questions or challenges related to the software, project requirements, or program logistics.**• Identify and escalate recurring platform or process issues to appropriate internal stakeholders.
• Serve as the primary operational point of contact for the university client, providing regular updates on project status, recruitment progress, and program health.**• Proactively communicate challenges, escalations, and resolutions to ensure client confidence and program continuity.**• Prepare and deliver periodic progress reports and summaries that demonstrate program outcomes and engagement metrics.**• Contribute to strategic discussions with the client around program growth, process improvements, and success benchmarks.
• Serve as a responsive resource for students navigating questions about their capstone project, platform tools, or program logistics.**• Foster a supportive, solution-oriented environment for students in a faculty-independent academic model.**• Escalate academic or programmatic concerns appropriately in alignment with institutional policies.

Program Coordinator – Capstone

General

• Lead annual strategy sessions with institutional stakeholders to align campus goals with their PeopleGrove platform.
• Set clear targets and give direction on platform usage based on each institution's priorities.
• Map platform capabilities to the institution's broader student success, advancement, or enrollment goals.
• Check in on progress against strategic targets and adjust the plan as institutional priorities change.
• Identify opportunities to expand platform usage in ways that support the institution's goals.
• Balance one-to-one strategic guidance with one-to-many programming.
• Shape the direction of client-facing events, including webinars, conferences, campus visits and PeopleGrove hosted events. Identify opportunities to plan, organize and attend the ones that matter most to the portfolio.
• Serve as the voice of the collective client inside PeopleGrove, sharing and providing feedback with CS Leadership, Product and Engineering.
• Own the renewal strategy for your portfolio, including forecasting, timing, and negotiation.
• Identify risk metrics and monitor account health; work with your Engagement Manager team to identify and intervene early on accounts at risk.
• Identify up- and cross-sell opportunities to tee up to New Sales team.
• Serve as the senior point of contact for institutional leadership within your portfolio.
• Represent your clients' priorities internally, working with Product, Support, and Sales to close gaps and inform the roadmap.
• Build a network of institutional champions who can speak to the value of the PeopleGrove partnership.
• Manage and coach a team of Engagement Managers, setting priorities and reviewing progress against adoption goals. Support Engagement Mangers in building and implementing a scalable engagement strategy for portfolio of clients.
• Run regular one-on-ones and support the professional growth of your team.
• Help onboard and train new Engagement Managers as the team grows.
• Track monthly gross and net retention rates, logo retention, account health, and adoption metrics across your portfolio.
• Report on portfolio performance and flag risk early enough to act on it.
• Use data to decide where your team should focus its engagement efforts.

Client Strategist

Product Operations

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
• Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships
• Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that.
• Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle
• Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs
• Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation
• Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality
• Own Jira hygiene, sprint health, and reporting cadence.
• Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes

Product Operations Manager

Product Manager

• Own the roadmap for one or more CORE product lines, balancing customer commitments, strategic opportunities, and technical capacity
• Define and prioritize epics and features using clear, well-scoped requirements grounded in user research and business outcomes
• Partner with engineering and design to ship high-quality product efficiently — from discovery through delivery
• Build deep domain expertise in clinical education, accreditation frameworks (ACEN, CCNE, CAEP, CACREP, CSWE), and the operational workflows of program coordinators, clinical faculty, and students
• Serve as a key voice in go-to-market readiness — working with CS and marketing on positioning, release communications, and client onboarding
• Collaborate with the VP of Product on annual and quarterly planning, contributing to roadmap strategy and resource prioritization

Program Coordinator – Capstone

Client Strategist

Product Operations Manager

Lead Product Manager