Client Strategist

PeopleGrove

Client Strategist managing higher education partnerships using PeopleGrove's advanced tools. Leading the strategic direction and ensuring client engagement and success in their objectives.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and account management within higher education or SaaS, with a strong focus on strategic planning, team leadership, and data-driven decision-making to enhance client engagement and retention.

Highest-signal resume keywords

Client Success ManagementAccount Growth StrategyTeam Leadership and MentoringData-Driven Decision MakingSaaS and Higher Education Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal StrategyRisk Metrics IdentificationEngagement Strategy DevelopmentPerformance Reporting

Soft Skills

Clear CommunicationStrategic ThinkingConsultative SkillsRelationship ManagementTeam Coaching

Tools & Technologies

ChurnZeroSalesforce

Industry Keywords

Higher EducationSaaSClient EngagementInstitutional GoalsPortfolio Management

About the role

Key responsibilities & impact

Lead annual strategy sessions with institutional stakeholders to align campus goals with their PeopleGrove platform.
Set clear targets and give direction on platform usage based on each institution's priorities.
Map platform capabilities to the institution's broader student success, advancement, or enrollment goals.
Check in on progress against strategic targets and adjust the plan as institutional priorities change.
Identify opportunities to expand platform usage in ways that support the institution's goals.
Balance one-to-one strategic guidance with one-to-many programming.
Shape the direction of client-facing events, including webinars, conferences, campus visits and PeopleGrove hosted events. Identify opportunities to plan, organize and attend the ones that matter most to the portfolio.
Serve as the voice of the collective client inside PeopleGrove, sharing and providing feedback with CS Leadership, Product and Engineering.
Own the renewal strategy for your portfolio, including forecasting, timing, and negotiation.
Identify risk metrics and monitor account health; work with your Engagement Manager team to identify and intervene early on accounts at risk.
Identify up- and cross-sell opportunities to tee up to New Sales team.
Serve as the senior point of contact for institutional leadership within your portfolio.
Represent your clients' priorities internally, working with Product, Support, and Sales to close gaps and inform the roadmap.
Build a network of institutional champions who can speak to the value of the PeopleGrove partnership.
Manage and coach a team of Engagement Managers, setting priorities and reviewing progress against adoption goals. Support Engagement Mangers in building and implementing a scalable engagement strategy for portfolio of clients.
Run regular one-on-ones and support the professional growth of your team.
Help onboard and train new Engagement Managers as the team grows.
Track monthly gross and net retention rates, logo retention, account health, and adoption metrics across your portfolio.
Report on portfolio performance and flag risk early enough to act on it.
Use data to decide where your team should focus its engagement efforts.

Requirements

What you’ll need

6+ years in client success, account management, or a related role in higher education or SaaS, including experience leading or mentoring a team.
Track record of managing renewals and account growth for institutional or enterprise clients.
Experience with customer success or CRM platforms such as ChurnZero and Salesforce.
Strong strategic and consultative skills, comfortable setting direction with senior stakeholders at a college or university.
Clear communicator, in writing and in front of a room.
Data-driven approach to tracking account health and identifying risk.
Comfortable managing multiple institutional relationships and competing priorities at once.
Bachelor's degree in a related field; advanced degree a plus.
Background in higher education, SaaS, or both preferred.

Benefits

Comp & perks

Competitive salary + annual bonus
Flexible PTO and hybrid/remote work options
Full medical, dental, and vision coverage
401K with generous company match + financial planning
Company-paid life and disability insurance
Collaborative and purpose-driven culture