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Product Operations Manager
PeopleGroveBuilding a Product Operations function from the ground up in a B2B SaaS company. Overseeing release processes, cross-functional coordination, and data hygiene.
About the role
Key responsibilities & impact- Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
- Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships
- Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that.
- Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle
- Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs
- Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation
- Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality
- Own Jira hygiene, sprint health, and reporting cadence.
- Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes
Requirements
What you’ll need- 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
- Has built or significantly improved a release process in a cross-functional environment — knows what "good" looks like and how to get there
- Comfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intact
- Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar
- Finds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effective.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
release processprocess documentationdata infrastructurereporting cadencecross-functional collaborationstakeholder communicationsRACI maintenancesprint health
Soft Skills
accountabilityrelationship managementcommunicationcollaborationproblem-solving