PeopleCert

Business Development Rep

• Oversee all activities within the UK to expand the UK market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PC partner organisations in the UK to help them sell more ITIL products
• Forge and nurture high-impact relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve defined goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products via target-driven sales strategy
• Coordinate activities with the company's operations base, respecting local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory/segment
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints working with support teams
• Participate in trade shows, language education events and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

Senior Business Development Manager

• Oversee all activities within Australia to expand the Australia market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PeopleCert partner organizations in Australia to increase sales of ITIL products
• Forge and nurture relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products through target-driven sales strategy
• Coordinate activities with headquarters and adapt to local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

Operations

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
• Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
• Report to High Stakes Test Centre Management Team Leader and liaise with partners and internal stakeholders to ensure efficient exam delivery.

Senior Business Development Manager

Senior Business Development Manager

Operations Coordinator