People Culture Talent

People Operations

• Manage end-to-end implementations of integrated people and talent systems
• Guide clients through strategic tool selection
• Execute seamless implementations establishing scalable foundations for growth
• Help clients understand which tools to adopt and how to build people operations infrastructure

People & Talent Systems Specialist

Technical Recruiter

• Find technical professionals using LinkedIn, GitHub, and Stack Overflow
• Build diverse candidate pools through multi-channel sourcing
• Write engaging messages and conduct initial candidate conversations
• Maintain detailed candidate databases and engagement history
• Conduct brief screening calls to assess qualifications
• Collaborate with recruiters to build inclusive teams.

Technical Sourcer

Product Manager

• Shape product strategy, goals, and ICP as we evolve toward stronger product–market fit.
• Lead product discovery through customer interviews, workflow analysis, and data-informed hypothesis testing.
• Collaborate with the CEO and leadership team to define a clear Now / Next / Later roadmap aligned to a single strategic objective.
• Establish and run a Customer Advisory Board to stay deeply connected to our ICP and top agencies.
• Clearly articulate product rationale, tradeoffs, outcomes, and user impact across the company.
• Own the analytics layer that supports product iteration, customer value tracking, and weekly business reviews.
• Define trustworthy metrics with clear denominators, inclusion rules, and time windows — no fuzzy numbers.
• Explain metric movement by surfacing top drivers, segments, and concrete examples (agency, shift, caregiver, offer).
• Partner with engineering to improve data quality, instrumentation, modeling, QA, and monitoring.
• Partner closely with engineering, data, customer success, and marketing to ship high-impact features.
• Define success metrics upfront and track outcomes post-launch.
• Communicate progress through crisp one-pagers, dashboards, and short updates that connect effort to results.
• Balance speed with quality — moving fast without sacrificing trust in decisions or data.

Full-stack Engineer

• Onboarding Automation & Workflows
• Systems that dramatically reduce time-to-activation for new customers
• Automated workflows that eliminate manual bottlenecks
• Self-service tools that let customers configure and customize
• Integration with voice agent infrastructure
• Customer Success Tools
• Feature activation tracking and nudging
• Health monitoring and proactive intervention systems
• Analytics that help us understand and improve adoption
• Tools that help CSMs scale 10x
• Voice Agent Infrastructure
• Scaling our core voice AI capabilities
• Integration with customer systems and data sources
• Performance monitoring and optimization
• New capabilities based on customer feedback
• Platform & Systems Work
• Building for scale while maintaining velocity
• Technical debt management (pragmatic, not perfect)
• Re-architecting as we grow (expect this every ~6 months)
• Developer experience and tooling

Founding Engineer, Fullstack

Customer Success Manager

• Design and implement scalable customer onboarding processes from scratch
• Eliminate manual bottlenecks that currently limit how many customers we can activate
• Create documentation, workflows, and playbooks that others can follow
• Measure and optimize time-to-value for new customers
• Proactively guide customers through setup and configuration
• Ensure customers activate key features that drive retention and satisfaction
• Identify and resolve blockers preventing full product adoption
• Build customer champions who become advocates in our referral network
• Build strong relationships with auto shop owners and managers
• Serve as trusted advisor, not just support contact
• Understand their business challenges and connect them to product value
• Navigate conversations with pragmatic, straight-talking business owners
• Monitor customer health metrics and take proactive action
• Identify expansion opportunities within existing accounts
• Reduce churn through early intervention and issue resolution
• Gather feedback that informs product roadmap
• Partner with engineering on product improvements based on customer feedback
• Work with CEO on growth strategy and customer insights
• Influence onboarding automation features that scale your work

People & Talent Systems Specialist

Technical Sourcer

Product Manager

Founding Engineer, Fullstack

Founding Customer Success Manager, Onboarding