Pensa Systems

Account Manager

• Serve as the primary day-to-day contact for assigned customer accounts.
• Build strong, trusted relationships with customer stakeholders at the operational and manager level.
• Ensure customer expectations, deliverables, and timelines are consistently met.
• Partner with Sales Directors on account planning, communication alignment, and long-term strategy.
• Oversee onboarding, implementation milestones, and recurring delivery cycles for Pensa’s SaaS and DaaS services.
• Manage account workflows, schedules, and documentation to ensure consistent execution.
• Coordinate internally with Data Operations, Product, Engineering, and Field teams to ensure timely delivery and issue resolution.
• Identify risks to delivery and escalate proactively with recommended solutions.
• Monitor performance dashboards, deliverables, and output to ensure data integrity and insight accuracy.
• Review analytics and KPIs with customers, helping them interpret insights and take action.
• Validate the quality of data feeds, shelf intelligence outputs, and reporting deliverables.
• Support continuous improvements in measurement methodology and service consistency.
• Maintain detailed account documentation, including scopes, timelines, meeting notes, and status updates.
• Track service performance metrics and coordinate with internal teams to improve efficiency.
• Support change management as services evolve or expand.
• Contribute to building scalable processes and best practices for the Account Management function.
• Work closely with the Sales Directors on account strategy, renewals, and expansion planning.
• Partner with the VP of Engagement & Service Operations on service quality, prioritization, and operational improvements.
• Collaborate with Customer Success, Operations, and Product teams to ensure a unified customer experience.

Account Manager – Retail Solutions

Sales

• Identify, land, and close large deals in the Retail and Packaged Goods (CPG) space
• Build and grow a pipeline of new business opportunities through proactive prospecting
• Research target accounts and develop strategic outreach plans
• Gain a deep understanding of customer needs and align with Pensa’s solutions
• Develop relationships across customer organizations to understand buying dynamics
• Own the full sales cycle from initial outreach to negotiation and close
• Partner with leadership to advance strategic sales opportunities
• Collaborate with supporting teams to address customer needs

Sales Director

• Build and grow a pipeline of new business opportunities
• Research target accounts and develop strategic outreach plans
• Gain a deep understanding of customer needs and priorities
• Develop relationships across customer organizations
• Own the full sales cycle
• Partner with Sales and cross-functional leadership
• Collaborate with internal teams to address customer needs
• Position Pensa’s data and AI capabilities as solutions
• Maintain strong sales discipline

Account Manager – Retail Solutions

Sales Director

Enterprise Sales Director