Account Manager – Retail Solutions

Pensa Systems

Account Manager overseeing day-to-day execution of SaaS and DaaS solutions for retail customers. Driving customer engagement and coordination across teams for successful service delivery.

Posted 4/30/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact for assigned customer accounts.
Build strong, trusted relationships with customer stakeholders at the operational and manager level.
Ensure customer expectations, deliverables, and timelines are consistently met.
Partner with Sales Directors on account planning, communication alignment, and long-term strategy.
Oversee onboarding, implementation milestones, and recurring delivery cycles for Pensa’s SaaS and DaaS services.
Manage account workflows, schedules, and documentation to ensure consistent execution.
Coordinate internally with Data Operations, Product, Engineering, and Field teams to ensure timely delivery and issue resolution.
Identify risks to delivery and escalate proactively with recommended solutions.
Monitor performance dashboards, deliverables, and output to ensure data integrity and insight accuracy.
Review analytics and KPIs with customers, helping them interpret insights and take action.
Validate the quality of data feeds, shelf intelligence outputs, and reporting deliverables.
Support continuous improvements in measurement methodology and service consistency.
Maintain detailed account documentation, including scopes, timelines, meeting notes, and status updates.
Track service performance metrics and coordinate with internal teams to improve efficiency.
Support change management as services evolve or expand.
Contribute to building scalable processes and best practices for the Account Management function.
Work closely with the Sales Directors on account strategy, renewals, and expansion planning.
Partner with the VP of Engagement & Service Operations on service quality, prioritization, and operational improvements.
Collaborate with Customer Success, Operations, and Product teams to ensure a unified customer experience.

Requirements

What you’ll need

3–5 years of account management, customer success, or project management experience in SaaS, DaaS, retail technology, or related fields.
Strong understanding of retail or CPG workflows, merchandising, or shelf execution preferred.
Proven ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
Excellent communication skills, both client-facing and internal.
Strong analytical skills with the ability to interpret data and turn insights into action.
Highly organized with strong attention to detail and documentation discipline.
Proficiency with project management and collaboration tools.
Experience working with analytics platforms, BI tools, or data-centric products preferred.
Experience in retail/grocery execution, merchandising, or field operations preferred.
Lean Six Sigma or process improvement experience (e.g., Black Belt) is a plus but not required.
Bachelor’s degree in business, analytics, operations, or related field.

Benefits

Comp & perks

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Hard Skills & Tools

account managementcustomer successproject managementdata analysisanalytics platformsbusiness intelligence toolsSaaSDaaSretail technologyprocess improvement

Soft Skills

communication skillsorganizational skillsattention to detailanalytical skillsrelationship buildingproblem-solvingtime managementcollaborationchange managementdocumentation discipline

Certifications

Lean Six SigmaBlack BeltBachelor's degree in businessBachelor's degree in analyticsBachelor's degree in operations