Staff Software Engineer, Design Systems
Vanta
Technical Writer
Pendo.io
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Junior
About the role
- The Technical Writing Team creates documentation and UI copy that educates Pendo users on all features, functionality, and best practices.
- Technical writers work closely with product managers, engineers, product marketers, and customer-facing teams to establish content needs and align deliverables to release dates and functional goals.
- Write, edit, and publish documentation in the Help Center in accordance with our writing standards.
- Write and revise UI copy for features and products as part of the product development cycle.
- Review feedback and take action to address areas of improvement by correcting content, adding details, and reorganizing information as needed.
- Collaborate with subject-matter experts, including product managers and engineers, to gather information, confirm accuracy, and prioritize documentation and UI copy requests.
- Cultivate a deep understanding of our products and services, and apply this knowledge to their work.
- Proactively update the information architecture for their product areas as their documentation set grows and changes (determine what to keep, update, move, etc).
- Stay up to date on best practices and trends in the technical writing and UX writing industry to uplevel the expertise of the team.
- This role is based in our Raleigh office and primarily supports product teams on the US East Coast; occasionally supports teams in the United Kingdom and Israel time zones.
Requirements
- 1+ years of experience creating and managing complex customer-facing content, ideally for two or more product areas.
- Ability to break down complex topics and large amounts of information into clear, concise, and useful help articles and UI copy.
- Proficient project and time management skills, with particular strengths in being forward-thinking, setting expectations, and executing on a plan.
- Proficient interdepartmental communication and relationship-building skills.
- Thrives in a dynamic agile environment; can quickly adapt to new processes and shifts in priorities.
- A demonstrated “learning by doing” approach to your work—you’re curious to delve in and play around with a product or service to learn how it really works.
- An AI-forward mindset: comfortable adopting AI tools and integrating them into your workflows.
- Please send 2-3 samples of your writing. We accept various types, such as help center articles, developer guides, user interface copy, promotional content, customer support messages, online forum postings, video narratives, or educational material. Your examples should show your ability to make complex ideas easy to understand.
- Preferred: Fluency/comfort with all or any of the following: Jira, Zendesk, Confluence, Miro, and Figma.
- Preferred: Experience leveraging AI tools as part of your content creation workflow, such as ChatGPT, Claude, Writer, or any others.
- Preferred: Experience using Pendo.
- Preferred: Experience writing installation or integration content for web or mobile apps.
- Preferred: Coding experience or certification(s).
- Preferred: Experience creating and managing API or developer documentation.
- Preferred: BA/BS or higher in English, Communications, Journalism, Computer Science, or related fields.
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Our culture is passionate, dynamic, and fun.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
- We are an equal opportunity employer and welcome all people of different backgrounds, experiences, abilities and perspectives.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingUI copywritingcontent managementdocumentation creationAPI documentationinstallation contentintegration contentagile methodologiesproject managementtime management
Soft skills
interdepartmental communicationrelationship buildingadaptabilitycuriosityproblem-solvingattention to detailcollaborationcritical thinkingforward-thinkingexecution
Certifications
coding certificationBA in EnglishBA in CommunicationsBA in JournalismBA in Computer Science
