PEMCO

Support Engineer

• Serve as the primary escalation point for complex technical issues, guiding junior support engineers through troubleshooting and resolution.
• Oversee and perform advanced administration of Windows, Linux, and virtualized environments, including proactive system tuning, performance optimization, and advanced troubleshooting.
• Provide higher-level support for networking issues, assisting with network design and security configurations, such as firewall rules, VPN setup, and security monitoring.
• Manage and optimize cloud and hybrid services (Azure, Office365, AWS) at a strategic level, including implementing and refining cloud security, cost management, and compliance.
• Develop and implement complex scripts to automate processes, system updates, and deployment tasks, while mentoring others on best scripting practices (PowerShell, Python).
• Create and maintain detailed documentation for advanced procedures, best practices, and training guides. Actively share knowledge with junior engineers to foster skill growth across the team.
• Lead major incident responses, perform root cause analyses, and proactively identify trends in recurring issues to develop preventive measures.
• Act as a technical lead on IT projects, overseeing timelines, coordinating with other teams, and ensuring project goals are met within scope.
• Mentor junior engineers, conduct training sessions, and help shape professional development paths for team members.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Senior IT Support Engineer

AI Research Scientist

• Develop and deploy AI models across the insurance value chain, leveraging both supervised and unsupervised learning techniques.
• Design, implement, and optimize Retrieval-Augmented Generation (RAG) pipelines for AI-driven decision support.
• Utilize Vector Databases and Knowledge Graphs to enhance AI applications in underwriting, claims processing, and customer engagement.
• Develop data pipelines for ingestion, transformation, and storage to support AI/ML workloads.
• Design and implement scalable solutions using cloud-based AI platforms such as Azure Machine Learning, Databricks.
• Implement MLOps best practices, including CI/CD for model training, validation, deployment, and monitoring.
• Develop generative AI models for personalized customer experiences and automation of complex decision-making processes.
• Apply natural language processing (NLP) techniques to analyze and extract insights from unstructured data sources.
• Optimize AI models for performance, scalability, and reliability in enterprise environments.
• Conduct architecture design reviews and performance tuning for AI/ML applications
• Work cross-functionally with business and technology teams to identify AI-driven opportunities and define strategies.
• Ensure compliance with ethical AI principles, model governance, and data privacy regulations.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Senior Data and AI Scientist

Executive Assistant

• Provide comprehensive administrative support for assigned executives, directors and senior leaders including: providing extensive and proactive calendaring and inbox triage; composing documents, reports, presentations, and complex written correspondence as needed; project coordination; facilitating meeting and event planning and coordination; making travel arrangements; processing expense reconciliation and reporting; managing logistics for meetings, and other clerical duties and operational requests as required.
• Ability to handle high-volume of competing requests from 7 executives and ad hoc support to 20 senior leaders
• Proactively coordinate executive dynamic and complex calendars, scheduling appointments balancing priorities, internal meeting and external engagements
• Exercise considerable organizational judgment and discretion in handling requests for time with executives and directors
• Ability to coordinate and provide onsite support for events such as Monthly Executive Business Reviews, Quarterly Performance Reviews, Quarterly Executive Advances and Annual Insurance Industry Day
• Ability to coordinate and provide logistical onsite support of approximately 10 ad hoc requests per month for onsite team events
• Prepare and manage travel, including detailed itineraries, accommodations, venues, and contingency planning, ensuring all parties are informed and kept abreast of changes
• Negotiate corporate travel and venue rates and order support materials for corporate events
• Proactively establish and maintain a highly organized information system for correspondence and other records
• Independently conduct research and collect background material and data for reports, plans, and correspondence as needed
• Anticipate needs and ensure the executive team has background information and resources needed to handle issues and to be prepared for internal/external meetings; manage agendas, timelines, and workflow as requested.
• Support and coordinate special projects related to department and company goals, civic organizations, , committees, fund raising, and/or social functions.
• Represent executive(s) in interactions both internally and externally; liaise between executives, department leadership, employees, and the community at large.
• Understand business priorities and proactively look for ways to improve processes to create efficiency and scale for the company leadership team.
• Maintain understanding of the bigger picture while ensuring seamless delivery of detailed and complex administrative support.
• Handle confidential information with critical thinking, sound judgment, discretion, and diplomacy.
• Conduct research, compile data, create spreadsheets, etc. in support of executive and director work.
• May supervise a support assistant.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Architect

• Own the Azure Databricks landing zone architecture: subscription and resource group strategy, workspace hierarchy, VNet injection, Private Link/endpoints, firewall rules, and cross region DR/BCP approaches.
• Define and implement Lakehouse patterns (bronze/silver/gold) using Delta Lake, including CDC ingestion with Auto Loader, streaming with Structured Streaming and Delta Live Tables (DLT), and table optimization (OPTIMIZE/Z ORDER/VACUUM policies).
• Establish and govern Unity Catalog: metastore design, external locations, schema/catalog standards, lineage integration, access models (RBAC/ABAC), and data protection (row/column level security, masking, tags).
• Create platform governance standards: SCIM provisioning, SSO/SAML, secret management (Key Vault backed scopes), cluster and pool policies, IP access lists, workspace and job ACLs, repo standards, and promotion workflows across Dev/Test/Prod.
• Build CI/CD and release engineering for Databricks (Repos, Git integration, ADO/GitHub Actions, Terraform/Bicep/ARM), including environment promotion, approvals, and automated quality gates.
• Implement observability and reliability practices: platform health dashboards, UC audit log analytics, job/runtime metrics, event logs, incident response runbooks, SLO/SLI reporting, and capacity planning.
• Drive performance engineering: benchmark Spark workloads, Photon adoption, caching strategies, file sizing and partitioning, concurrency controls, and SQL warehouse tuning.
• Lead FinOps for Databricks: budgets and tagging strategy, cluster policy guardrails (autoscale, instance families, spot usage, idle timeouts), serverless/SQL cost controls, and unit economics reporting.
• Partner with Security & Compliance to meet enterprise and regulatory requirements (encryption at rest/in transit, key management, PII handling, audits, retention policies, vulnerability management).
• Integrate the platform with Azure and enterprise services: ADLS Gen2, Event Hubs/Kafka, AAD, Purview, Key Vault, Log Analytics, Tableau, Salesforce, Genesys, and Delta Sharing.
• Enable MLOps and analytics at scale: MLflow model registry standards, feature engineering conventions, real time/batch inference patterns, Workflows orchestration, and blue/green or canary deployment strategies.
• Coach, guide, and review solution designs from data engineers and analysts; conduct architecture/design reviews and code reviews; publish reference architectures, standards, and reusable templates.
• Develop and maintain platform documentation, onboarding materials, and runbooks; lead knowledge transfer and internal training.
• Lead design and rollout of Databricks Mosaic AI (Foundation Model APIs, Model Serving, Vector Search, and Agent Framework) for enterprise GenAI use cases (RAG over governed data, copilots, and agents).
• Define prompt/response patterns, evaluation frameworks, guardrails (safety filters, PII redaction), offline/online tests, latency/error SLOs, and cost controls.
• Build LLMOps on the Lakehouse: instrument MLflow/Unity Catalog–backed model and prompt registries; manage feature and embedding pipelines; stand up serverless model endpoints with blue/green deploys; implement continuous evaluation (A/B), drift detection, usage telemetry, and human feedback loops; integrate with Purview/UC lineage and incident response.

Databricks Architect

Recruitment

• Manage full-cycle recruiting for assigned positions, including job postings, candidate sourcing, screening, and offer coordination.
• Hold initial (kick-off) meetings with hiring managers to discuss and agree on role expectations and candidate selection criteria.
• Coordinate and schedule interviews; share information with hiring managers on structured interviewing and best practices. Collect and compile interviewer (individual and/or panel) feedback on each candidate.
• Manage candidate communications and feedback loops to minimize drop-off and maintain engagement.
• Represent the company at job fairs, campus recruiting events, and industry networking opportunities.
• Maintain applicant tracking system accuracy and ensure timely updates to candidates and HR.
• Support initiatives such as EVP development, succession planning, critical role assessments, and organizational health reviews.
• Assist with onboarding activities to ensure a smooth new-hire experience.
• Provide administrative support for the HR team and the HR Director, including scheduling, calendar management, reporting, and document management.
• Assist with HR record-keeping and partner with HRIS for reporting standardization efforts as needed.
• Support rhythm-of-business activities.
• Demonstrate behaviors consistent with company policies, values, and code of ethics.
• Actively support the company brand and mission, always seeking opportunities to attract top talent.
• Perform other duties as assigned.

Talent Acquisition – HR Specialist

Claims Specialist

• Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
• Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
• Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of moderate to complex property claims located in Washington and Oregon.
• Accurately interpret coverage using experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
• Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
• Direct and coordinate vendors and experts in order to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
• Occasional CAT duty as needed.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Senior Property Claims Adjuster

Platform Engineer

• Own the operational lifecycle of AI agents deployed across PEMCO: deployment, monitoring, scaling, incident response, and retirement.
• Build and maintain observability for the AI layer, including cost tracking, latency, error rates, model performance, token usage, and production monitoring for agent workers.
• Manage agent orchestration infrastructure, including configuration, versioning, connection management, and tool registration. Current stack includes MCP-based orchestration and Azure OpenAI services.
• Establish runbooks and incident response procedures for AI agent failures. When an agent supporting a business workflow goes down, this role owns the recovery.
• Implement prompt governance controls and role-based model access per Information Security standards: PII exposure monitoring, prompt injection detection, and access enforcement. Contribute requirements and technical capabilities to InfoSec for AI-specific policy development.
• Build the enterprise agent marketplace: deploy and manage AI agents within an enterprise UI framework, ensuring discoverability, versioning, and access controls.
• Evaluate new model releases, track capability evolution, and make recommendations on model selection. Maintain a knowledge management layer for AI operations including decision logs, model inventories, and governance documentation.
• Contribute directly to AI governance and the AI Governance Working Group. Operationalize security, governance, and compliance standards defined by Information Security and Data & AI leadership across all AI deployments.
• Optimize AI infrastructure costs through model selection, caching strategies, batching, and token budget management.
• Partner with the Data & AI team on production readiness for models and agents. Data & AI owns model development, training, and AI governance policy. This role owns the operational deployment, monitoring, fallback behavior, graceful degradation, and knowledge layer integration.
• As the function matures, define team structure, secure headcount, and build a team.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Principal AI Platform Engineer

Manager

• Effectively Serve as the business-facing leader for ERP, systems, building trusted relationships with Finance and HR business functions.
• Drive a proactive partnership model with business stakeholders, identifying opportunities to better leverage existing ERP capabilities and translating business objectives into configurations, workflows, and process improvements.
• Develop and maintain an ERP strategy and roadmap for each enterprise application, aligning business objectives with platform capabilities.
• Provide functional expertise across Oracle Cloud modules (Financials, HCM, Analytics, Planning, Budgeting), and other enterprise platforms. This requires understanding the business processes these modules support, not just the technical configuration.
• Work within a complex financial data ecosystem that includes mainframe systems, data warehouse layers, multiple integration pathways, and several reporting outputs. Sound platform decisions require understanding how data flows across these layers.
• Establish governance for ERP, including security compliance, cost visibility, contract alignment, license tracking, and vendor renewal forecasting.
• Manage vendor relationships for the owned application portfolio, including contract negotiations, service level management, and roadmap alignment.
• Lead and develop a team of professionals responsible for enterprise application support, configuration, and business partnership.
• Manage and coordinate IT audits (external and internal), ensuring compliance with regulatory requirements including the Model Audit Rule (MAR). Maintain audit-ready documentation for all owned enterprise platforms.
• Evaluate platform consolidation opportunities and drive continuous improvement across the application portfolio.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Manager, Enterprise Resource Planning Applications

• Lead the development of advanced statistical and machine learning models across core insurance domains such as: Pricing and rating Underwriting and risk selection Claims severity, frequency, and fraud detection Customer lifetime value, retention, and growth
• Design end-to-end analytical solutions, from problem formulation and feature engineering to model deployment and monitoring.
• Champion best practices in model validation, explainability, fairness, and performance monitoring, aligned with regulatory and ethical standards.
• Evaluate and select appropriate modeling techniques (e.g., GLMs, gradient boosting, deep learning, survival analysis, Bayesian methods) based on business context.
• Partner with executives, product leaders, and actuarial teams to shape analytics strategy and identify high-impact opportunities.
• Translate complex analytical findings into clear, actionable insights for both technical and nontechnical audiences.
• Influence roadmap decisions by quantifying business impact, risk, and uncertainty.
• Collaborate closely with data engineering and ML platform teams to ensure models are productionized effectively and maintained at scale.
• Define and promote standards for model reproducibility, documentation, testing, and lifecycle management.
• Contribute to the evolution of internal data science tooling, experimentation frameworks, and ML infrastructure.
• Serve as a technical mentor and role model for emerging data scientists.
• Raise the bar for analytical rigor, code quality, and scientific thinking across the organization.
• Foster a culture of curiosity, experimentation, and evidence-based decision-making.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.

Principal Data & AI Scientist

Program Manager

• Collaborate with a variety of IT and business teams throughout the life of the program and projects. Coach and mentor others on the team.
• Develop program strategy and design, gain approval for design from sponsors; develop enterprise-wide project plans to support strategy and design.
• Develop, define, and execute project plans, schedules, budgets, and deliverables and effectively leverage PM tools to facilitate project success.
• Facilitate end user training as needed. Ensure technical and user documentation is completed as needed. Manage project costs, including audit of vendor invoices to ensure accurate billing. Address elevated billing issues when they arise.
• Holistically identify and manage requirements across projects that may be in conflict with each other or that have dependencies on each other.
• Lead cross-functional program teams and facilitate the communication and interaction among the functional representatives.
• Lead vendor selection process through RFPs and other methods, manage vendors effectively through vendor selection, SOW negotiation, and ensure vendors successfully meet their project deliverables.
• Manage cross-departmental and company-wide projects, with effective communications to all levels of the organization including Executives.
• Work effectively with resource managers to identify project resources. Define and assign project roles, monitor progress from initiation through delivery, and interface with internal customers.
• Balance and coordinate resource needs across multiple teams to ensure successful project delivery and maximum utilization of all resources.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.