PEMCO

Inspector

• Oversee inspection vendor program including onboarding, training, workflow, and quality assurance.
• Participate on an as needed basis as a project SME, conduct project research, or fill in for a supervisor as a technical resource.
• Occasional CAT duty as needed.
• Maintain ongoing education focused on technical home construction, including high-value homes, code changes, new materials and construction methods, construction type and property risk guidelines, use of valuator tools, geographic replacement value and property risk differences, and known concerns within the industry for residential housing.
• Identify, analyze and recommend improvements and changes to inspection workflow, guidelines, and automated rules.
• Ensure prompt and accurate delivery of requested inspections.
• Develop, direct, and present technical and educational assistance to underwriters and staff in other departments such as Sales and Product.
• Maintain network of Property Claims resources and knowledge of company property loss experience and trends.
• Deliver results though a collaborative environment by communicating openly and contributing equitably to maximize contribution based on volume of inspection requests.
• Assist with escalated issues relating to the inspection program and provide solutions.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Senior Field Property Inspector

Systems Engineer

• Manage and monitor all installed systems and infrastructure.
• Manage small projects with reporting on project progress on a weekly basis. Mentor others at different levels.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Participate in the design of information and operations support systems.
• Perform root cause analysis for production errors, liaise with vendors, other IT personnel and business users for problem resolution.
• Lead or participate in efforts to create standards to be followed. Roadmap development of supported application stacks to meet stated or unstated company requirements.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Ability to clearly and effectively communicate technical information to non-technical users.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies, provide 2nd and 3rd level support.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Senior Systems Engineer

Customer Success Manager

• Service customer via all forms of customer contact.
• Service customers claims needs (including processing claims within authority) and review coverages.
• Provide intermediate Property & Casualty insurance knowledge.
• Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

Customer Engagement Specialist

Support Engineer

• Serve as the primary escalation point for complex technical issues, guiding junior support engineers through troubleshooting and resolution.
• Oversee and perform advanced administration of Windows, Linux, and virtualized environments, including proactive system tuning, performance optimization, and advanced troubleshooting.
• Provide higher-level support for networking issues, assisting with network design and security configurations, such as firewall rules, VPN setup, and security monitoring.
• Manage and optimize cloud and hybrid services (Azure, Office365, AWS) at a strategic level, including implementing and refining cloud security, cost management, and compliance.
• Develop and implement complex scripts to automate processes, system updates, and deployment tasks, while mentoring others on best scripting practices (PowerShell, Python).
• Create and maintain detailed documentation for advanced procedures, best practices, and training guides. Actively share knowledge with junior engineers to foster skill growth across the team.
• Lead major incident responses, perform root cause analyses, and proactively identify trends in recurring issues to develop preventive measures.
• Act as a technical lead on IT projects, overseeing timelines, coordinating with other teams, and ensuring project goals are met within scope.
• Mentor junior engineers, conduct training sessions, and help shape professional development paths for team members.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Senior Field Property Inspector

Senior Systems Engineer

Customer Engagement Specialist

Senior IT Support Engineer