Customer Engagement Specialist

PEMCO

Customer Engagement Specialist providing customer service via various contact channels at PEMCO. Responsible for processing inquiries and claims with a customer-first attitude.

Posted 6/11/2026full-timeSeattle • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $49,750 - $82,916 per yearWebsite

About the role

Key responsibilities & impact

Service customer via all forms of customer contact.
Service customers claims needs (including processing claims within authority) and review coverages.
Provide intermediate Property & Casualty insurance knowledge.
Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Requirements

What you’ll need

Associates degree or equivalent work experience (Business or related field).
2 years of experience in a service professional role with increasing levels of responsibility is required.
1 year of experience in property and casualty insurance industry.
Property/Casualty License is required.
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors

Benefits

Comp & perks

covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts
Education Assistance Program after one year of service
Scholarship program for children of PEMCO employees after one year of service
Employee Assistance Program
Well-being program
Discretionary taxable gifts and gift cards
Other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Property & Casualty insurance knowledgeUnderwritingClaims processingPolicy reviewCoverage reviewCustomer service orientationBusiness analysis

Soft Skills

Customer focusTeam playerCollaborationResponsivenessFlexibilityRelationship building

Certifications

Property/Casualty LicenseAssociates degree