Senior IT Support Engineer

PEMCO

Senior Support Engineer providing advanced IT support across infrastructure and cloud environments at PEMCO Insurance. Lead resolution of IT issues, mentoring junior engineers, and managing projects.

Posted 6/9/2026full-timeGreater Seattle Area • Washington • 🇺🇸 United StatesSenior💰 $96,948 - $161,580 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudLinuxPythonVMware

About the role

Key responsibilities & impact

Serve as the primary escalation point for complex technical issues, guiding junior support engineers through troubleshooting and resolution.
Oversee and perform advanced administration of Windows, Linux, and virtualized environments, including proactive system tuning, performance optimization, and advanced troubleshooting.
Provide higher-level support for networking issues, assisting with network design and security configurations, such as firewall rules, VPN setup, and security monitoring.
Manage and optimize cloud and hybrid services (Azure, Office365, AWS) at a strategic level, including implementing and refining cloud security, cost management, and compliance.
Develop and implement complex scripts to automate processes, system updates, and deployment tasks, while mentoring others on best scripting practices (PowerShell, Python).
Create and maintain detailed documentation for advanced procedures, best practices, and training guides. Actively share knowledge with junior engineers to foster skill growth across the team.
Lead major incident responses, perform root cause analyses, and proactively identify trends in recurring issues to develop preventive measures.
Act as a technical lead on IT projects, overseeing timelines, coordinating with other teams, and ensuring project goals are met within scope.
Mentor junior engineers, conduct training sessions, and help shape professional development paths for team members.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Requirements

What you’ll need

B.A. or B.S. degree or equivalent work experience (Computer science, Engineering or equivalent) is required.
5+ years of experience in IT support or systems administration, with a progressive career path reflecting increased responsibility and technical expertise.
Advanced expertise in server and systems administration across Windows and Linux environments, with a track record of successful troubleshooting and system optimization.
Strong networking skills, including proficiency in subnetting, routing, firewall configurations, and VPN setup, with the ability to address complex connectivity issues.
Demonstrated experience in managing and optimizing Azure and Office365 environments, with an understanding of AWS.
Proficient in PowerShell and Python, with a focus on developing automation scripts to streamline IT processes and reduce manual work.
In-depth understanding of user and group management, policy configuration, and advanced troubleshooting in multi-domain environments.
Strong analytical skills to diagnose complex issues, including root cause analysis and preventive planning.
Experience in leading technical projects, with skills in managing timelines, coordinating with cross-functional teams, and adhering to project deliverables.
Proven experience in coaching and mentoring junior team members, with a collaborative approach to sharing knowledge and upskilling the team.
Microsoft Certified Azure Solutions Architect.
Microsoft 365 Certified Enterprise Administrator Expert.
Cisco Certified Network Associate (CCNA).
VMWare Certified Professional (VCP) or Microsoft Certified Azure Solutions Architect for Virtualization and Cloud Infrastructure Design.
Microsoft PowerShell Automation and/or Python Programming Certification or similar.

Benefits

Comp & perks

covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Employee Assistance Program.
Well-being program.
Discretionary taxable gifts and gift cards.
Discounts on computer software and hardware, cell phone plans, and rental cars.
Discretionary bonuses.
Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
Employee referral bonuses.
Shift differential pay.

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows administrationLinux administrationcloud services managementnetwork designfirewall configurationVPN setupPowerShellPythonroot cause analysissystem optimization

Soft Skills

mentoringcollaborationanalytical skillsproject managementcommunicationtroubleshootingknowledge sharingleadershiptrainingproblem-solving

Certifications

Microsoft Certified Azure Solutions ArchitectMicrosoft 365 Certified Enterprise Administrator ExpertCisco Certified Network Associate (CCNA)VMWare Certified Professional (VCP)Microsoft PowerShell Automation CertificationPython Programming Certification