Client Support Specialist - Greater Washington DC Area (REMOTE)
skillventory - A Leading Talent Research Firm
B2B Customer Care Associate
Pella Windows & Doors of North Carolina and Southwest Virginia
full-time
Posted on:
Origin: • 🇺🇸 United States • Iowa
Visit company websiteSalary
💰 $16 per hour
Job Level
JuniorMid-Level
About the role
- Answering inquiries via phone 90-100% of your day
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel
Requirements
- One year in related experience or training, or equivalent combination of education and experience is desirable
- Proficient with Excel, Word, and Outlook
- Ability to type efficiently to utilize computer and phone systems simultaneously
- Strong verbal and written communication
