Pella Windows & Doors of North Carolina and Southwest Virginia

Residential Sales Manager

Pella Windows & Doors of North Carolina and Southwest Virginia

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Job Level

Mid-LevelSenior

About the role

  • Lead and develop a team of in-home sales consultants to grow market share and achieve sales goals
  • Devote over 50% of workweek in the field coaching and observing sales consultants’ selling skills
  • Coach and motivate team on consultative selling techniques using the Pella Replacement Sales Process
  • Drive team profitability by building value, managing rebates, and controlling error-rates
  • Recruit, select, onboard, and retain high performing sales consultants with HR support
  • Partner with sales consultants to represent Pella at customer homes, professional group events and home shows
  • Assign opportunities based on sales consultant skill level and project difficulty
  • Foster cooperative team environment to share best practices and competitive market information
  • Promote independent decision making and strive for first-time resolution on customer issues
  • Respond to escalated customer concerns with involvement of sales consultants
  • Collaborate with Service/Operations to ensure complete and successful installations
  • Manage, develop and coach Showroom/Inside Sales team members to ensure consistent product presentation and exceptional customer service
  • Interact with Accounts Receivable to address potential billing/payment issues
  • Assist Sales GM with marketing tactics, events, annual budgets and monthly forecasts
  • Develop presentations to communicate performance to Pella audiences
  • Work variable non-traditional hours, including evenings and weekends, to support consultants and customers
  • Leverage customer database tools to improve sales consultants’ management of customer interactions
  • Protect contribution margin goals and manage rebates to ensure profitability

Requirements

  • Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience
  • 3-5 years related experience and/or training (or equivalent)
  • Ability to manage multiple tasks in an environment of constant interruptions and prioritize responsibilities
  • Ability to read and analyze documents related to contracts and work documents
  • Ability to write reports and business correspondence
  • Ability to verbally present information and respond to questions from customers, managers, and the general public
  • Must present a clean and neat physical appearance and strictly abide by company dress code
  • Ability to solve practical and arithmetic problems and deal with a variety of concrete variables
  • Valid motor vehicle record that complies with company requirements
  • Ability to drive an automobile regularly and travel locally (25%-50% travel)
  • Ability to lift/move regularly up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds
  • Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
  • Strong coaching, motivating and consultative selling skills
  • Strong problem-solving skills, work ethic, motivation and persuasion abilities
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