Lead and develop a team of in-home sales consultants to grow market share and achieve sales goals
Devote over 50% of workweek in the field coaching and observing sales consultants’ selling skills
Coach and motivate team on consultative selling techniques using the Pella Replacement Sales Process
Drive team profitability by building value, managing rebates, and controlling error-rates
Recruit, select, onboard, and retain high performing sales consultants with HR support
Partner with sales consultants to represent Pella at customer homes, professional group events and home shows
Assign opportunities based on sales consultant skill level and project difficulty
Foster cooperative team environment to share best practices and competitive market information
Promote independent decision making and strive for first-time resolution on customer issues
Respond to escalated customer concerns with involvement of sales consultants
Collaborate with Service/Operations to ensure complete and successful installations
Manage, develop and coach Showroom/Inside Sales team members to ensure consistent product presentation and exceptional customer service
Interact with Accounts Receivable to address potential billing/payment issues
Assist Sales GM with marketing tactics, events, annual budgets and monthly forecasts
Develop presentations to communicate performance to Pella audiences
Work variable non-traditional hours, including evenings and weekends, to support consultants and customers
Leverage customer database tools to improve sales consultants’ management of customer interactions
Protect contribution margin goals and manage rebates to ensure profitability
Requirements
Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience
3-5 years related experience and/or training (or equivalent)
Ability to manage multiple tasks in an environment of constant interruptions and prioritize responsibilities
Ability to read and analyze documents related to contracts and work documents
Ability to write reports and business correspondence
Ability to verbally present information and respond to questions from customers, managers, and the general public
Must present a clean and neat physical appearance and strictly abide by company dress code
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables
Valid motor vehicle record that complies with company requirements
Ability to drive an automobile regularly and travel locally (25%-50% travel)
Ability to lift/move regularly up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Strong coaching, motivating and consultative selling skills
Strong problem-solving skills, work ethic, motivation and persuasion abilities