Trade Sales Manager
Pella Windows & Doors of North Carolina and Southwest Virginia
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Achieving team sales and customer satisfaction goals and objectives.
- Growing market share through sales consultant networking, lead and referral generation.
- Achieving team profitability goals through building value and strategic discounting with error-rate control.
- Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
- Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
- Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.
- Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
- Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
- Ensuring sales consultants’ quotes and orders accurately follow the Trade Selling Process.
- Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and following up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement.
- Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement.
- Evaluating performance and providing appropriate coaching and training as necessary.
- Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.
- Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
- Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
- Interacting with Accounts Receivable department to address any potential billing/payment issues of customers.
- Assisting Sales GM with developing marketing tactics and events.
- Assisting in the development of annual budgets and monthly forecasts.
- Developing presentations to communicate progress to a variety of Pella audiences.
- Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.
Requirements
- Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience.
- Individual’s motor vehicle record must also comply with company requirements.
- Ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.
- Ability to read and analyze documents related to contracts and work documents.
- Ability to write reports and business correspondence.
- Ability to verbally present information and respond to questions from customers, managers, and the general public.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales techniquesconsultative salescustomer engagementperformance evaluationbudget developmentreport writingpresentation skillslead generationstrategic discountingerror-rate control
Soft skills
team collaborationcustomer satisfactioncoachingdecision makingproblem solvingcommunicationprioritizationadaptabilitynetworkinginterpersonal skills
Certifications
Bachelor's degreemotor vehicle record compliance