Pelico

Operations

• Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico.
• Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically.
• Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation.
• Drive user adoption through clear and consistent communication.
• Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences.
• Share insights to influence product development and strategy.
• Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities.
• Work with sales to expand customer accounts and increase value.
• Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines.
• Solve challenges to deliver maximum business value.

Senior Customer Operations Manager

Marketing

• Own Pelico's event strategy end to end — turning events into meaningful growth levers
• Define the event roadmap and budget in alignment with brand and business objectives
• Design exclusive Pelico events to deepen relationships with key prospects and customers
• Own full project management for each event: timelines, logistics and on-site coordination
• Manage lead follow-up post-event and track KPIs: leads, meetings, and pipeline generated
• Measure ROI and run post-event debriefs with Sales to turn insights into action

Field Marketing Manager

AI Engineer

• Build Scalable & Reliable Architecture
• Design and implement scalable, maintainable end-to-end features (specification, development, testing, documentation, support)
• Ensure resource consumption is optimal when necessary
• Drive architectural decisions that support long-term business growth
• Ensure clean code, automated testing, and CI/CD best practices
• Optimize APIs, data models, and microservices for performance
• Collaborate Cross-Functionally
• Partner with Product Managers to align business goals and technical feasibility
• Collaborate with DevOps to ensure stability and efficient deployments
• Facilitate technical discussions and drive knowledge-sharing across teams
• Improve System Performance & Reliability
• Continuously improve system performance, observability, and fault tolerance
• Apply technical refactoring efforts and reduce legacy risks
• Embed security and compliance into development practices
• Mentor & Lead Engineering Teams
• Act as a mentor and technical reference for engineers
• Set high standards for code quality, documentation, and development practices
• Drive Team Growth & Talent Development
• Take part in recruiting top talent and leading technical interviews
• Contribute to onboarding and continuous learning programs
• Foster a collaborative, inclusive, and high-performing engineering culture.

AI Engineer – Software Engineering

Full-stack Engineer

• You will own the end-to-end technical delivery of Pelico’s platform for enterprise customers, from technical discovery to production go-live.
• This includes designing and validating data architectures, SQL mappings, and integration flows, while ensuring high standards of performance, reliability, scalability, and security.
• You will act as the highest-level technical escalation point during deliveries and remain hands-on when required (SQL, Python, Docker, cloud environments).
• You will also contribute to defining and continuously improving delivery standards, technical playbooks, and documentation, while relaying structured field feedback to Product and Engineering teams.
• You will serve as a trusted technical partner for customers, leading technical discovery workshops with IT and data teams and translating business needs into clear, scalable technical solutions.
• As the main technical referent during deployments, you will participate in key customer meetings and onsite visits (1–2 per month), clearly explaining technical choices, constraints, and trade-offs to both technical and non-technical stakeholders.
• You will build, manage, and mentor a team of 3–4 Solution Engineers, ensuring consistent delivery quality and strong technical standards.

Senior Customer Operations Manager

Field Marketing Manager

AI Engineer – Software Engineering

Data and Engineering Team Lead