Senior Customer Operations Manager

Pelico

Senior Customer Operations Manager maximizing customer engagement with Pelico's innovative manufacturing platform. Transforming factory operations through effective onboarding and customer relationship management.

Posted 6/2/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico.
Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically.
Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation.
Drive user adoption through clear and consistent communication.
Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences.
Share insights to influence product development and strategy.
Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities.
Work with sales to expand customer accounts and increase value.
Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines.
Solve challenges to deliver maximum business value.

Requirements

What you’ll need

A minimum of 5 years of experience in a customer-facing and operations role.
Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives.
Strong interest in technology with the ability to engage in informed discussions about the data analytics industry.
Proven experience in program or project management, preferably focused on onboarding or customer-centric processes.
Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences.
Deep customer empathy, enabling you to listen attentively and address their unique needs effectively.
A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving.
Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus.
Native English is mandatory (French/German a plus) to effectively interact with our international customer base.

Benefits

Comp & perks

Stock Options: Available for every employee.
Remote Flexibility: Enjoy the freedom to work from anywhere.
Premium Health Coverage: Up to 70% covered by Pelico (Alan Healthcare).
Meal Allowance: €10/day worked, covered at 50% (via Swile card).
Transportation Support: 50% public transportation coverage or an equivalent sustainable mobility package.
Collaborative Environment: We foster a vibrant, growth-focused workplace where professional development and team connections thrive.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementdata analytics

Soft Skills

customer empathycommunication skillscollaborationproblem-solvinggrowth-oriented mindset