Peerspace

Associate

• Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
• Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
• Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
• Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
• Process and manage global data deletion requests
• Research and document complex chargeback disputes

Associate Investigator, Trust and Safety

• Review host accounts and activity. Work through a daily set of accounts and interactions that need review. Look at the host data and context, then decide the right course of action.
• Make the call. Apply Peerspace policies and playbooks to decide how we respond, from host outreach to account-level action. Document your reasoning so the decision holds up to review.
• Hold the standard. Keep activity on the platform within our guidelines so the marketplace stays high quality and trustworthy.
• Work fast and accurately. Keep your throughput high and your error rate low. Speed doesn't excuse a sloppy call, and being careful doesn't excuse a backed-up queue.
• Use the process. Apply existing templates and follow the established process. Flag edge cases that need escalation or a new approach instead of forcing a bad fit.
• Communicate with hosts. Write clear, professional messages when action is needed. Hold the line while helping hosts get back into good standing where that's the right outcome.
• Make us sharper. Confirm or correct what our tools surface, and bring back the patterns, gaps, and process fixes you spot along the way.

Host Success Associate – Trust and Safety

Backend Engineer

• Designing, implementing, and maintaining backend services primarily using Clojure, ensuring they are scalable, maintainable, and performant.
• Assisting in the maintenance and gradual modernization of legacy Node.js services.
• Collaborating on cloud deployments, leveraging modern tooling and infrastructure-as-code practices to enhance deployment pipelines and system reliability.
• Writing clean, well-documented code and participating in code reviews to uphold quality standards.
• Working closely with senior engineers, DevOps, and other team members to integrate backend services and resolve operational issues.
• Engaging in learning opportunities, adopting best practices, and staying up-to-date with industry trends to enhance the backend technology stack.

Senior Back End Engineer

Brand Designer

• Execute high-quality design deliverables across marketing initiatives with a focus on speed, consistency, and attention to detail
• Work within Peerspace's brand standards, voice, and visual system to ensure cohesion across all touchpoints
• Collaborate with marketing managers, other designers and internal stakeholders by incorporating feedback efficiently and communicating clearly about your work
• Stay current on design trends, emerging tools, and best practices in branding, marketing, and digital design
• Manage your own deadlines and workload in a fast-paced, fully remote environment
• Maintain organized files and design assets for use across the marketing team

Junior Brand Designer

General

• Work the lead list: Work the prospect lists we provide across email, phone, SMS, LinkedIn, and Zoom until you secure a response.
• Follow up consistently: Sustained, structured follow-up across multiple touches is essential to producing results in this role.
• Sell the value: Articulate the Peerspace value proposition clearly, handle objections in real time, and move prospects from initial interest to completed signup.
• Run prospect meetings: Schedule and conduct Zoom meetings with prospects where a live conversation is needed to walk through the platform, answer questions, and progress them toward signup.
• Close: Drive each conversation toward a signup. Conversion is the primary outcome of every interaction.
• Support early host success: Stay engaged with hosts after they sign up, serving as their touchpoint through the early post-activation period to help them complete setup, secure their first bookings, and build momentum on the platform.
• Refine your approach: Use observed prospect feedback, objections, and response patterns to sharpen your pitch and improve conversion over time.
• Track your activity: Log outreach activity and outcomes in the systems we provide so performance and pipeline health can be monitored.

Host Acquisition Specialist

Accountant

• Own the end-to-end accounts payable process, including invoice entry, coding, and routing for approval in Bill.com; serve as the primary point of contact for vendor inquiries and payment status
• Maintain accuracy and completeness of the AP subledger
• Management of Stripe invoicing
• Support the monthly close process, including preparation of journal entries, account reconciliations, and recording of banking activity
• Assist with annual audit preparation by organizing and providing supporting documentation
• Collaborate with the Controller on process improvements and ad hoc projects
• Partner with internal teams to ensure proper coding and approval of expenditures in line with company policy

Associate Investigator, Trust and Safety

Host Success Associate – Trust and Safety

Senior Back End Engineer

Junior Brand Designer

Host Acquisition Specialist

Staff Accountant