Associate Investigator, Trust and Safety

Peerspace

Associate Investigator on the Trust & Safety team maintaining the integrity of the Peerspace marketplace. Investigating suspicious activities and minimizing financial risks for users.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Trust & Safety and Risk Operations, with strong analytical skills and proficiency in fraud detection tools. Capable of managing user inquiries and ensuring compliance while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Trust & Safety ExperienceFraud Detection Tools ProficiencyAnalytical SkillsExceptional Written CommunicationCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationData Deletion ManagementChargeback Dispute ResolutionCompliance ReviewUser Content Review

Soft Skills

Emotional ResilienceAdaptabilityTeam CollaborationSense of Humor

Tools & Technologies

IntercomStripeGoogle SheetsForterSift

Industry Keywords

Risk OperationsCustomer SupportMarketplace DisputesCommunity Guidelines ComplianceFraud Trends

About the role

Key responsibilities & impact

Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
Process and manage global data deletion requests
Research and document complex chargeback disputes

Requirements

What you’ll need

1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
Exceptional written communication skills with a focus on objectivity and clarity.
Passionate about helping to make the Internet a safer, more trustworthy place
Maintain a high degree of confidentiality
Energized by investigating issues
Have a sense of humor and enjoy working with others
Bonus points: Proficient in Google Sheets
Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
Prior experience using Forter, Sift, or other automated fraud detection tools.
Experience handling marketplace-specific disputes.

Benefits

Comp & perks

100% employee coverage of medical, dental and vision insurance
$500 annual professional development allowance
Discount on all Peerspace bookings
Laptop, high res display, and stipend to setup home office
Monthly cell phone and internet credit
Coworking membership if needed (in lieu of home office)
Annual In person all company offsite and team-building events (in Peerspace locations, of course)
Wellness Days observed company wide