Customer Experience Associate

Peerspace

Customer Experience Associate resolving host and guest booking issues across Peerspace’s online venue-rental marketplace. Handling support conversations, cancellations, escalations, and AI-assisted responses.

Posted 9/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong writing skills and attention to detail while effectively resolving customer inquiries across multiple communication channels. Proficient in using AI assist tools and adapting to new technologies to enhance customer service experiences.

Highest-signal resume keywords

Customer Service ExperienceStrong Writing SkillsAI Assist Tools ProficiencyEmpathy and Customer-Focused JudgmentIntercom Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Booking Issue ResolutionCancellation ProcessingCase Note MaintenanceQuality Metrics InterpretationResponse Editing

Soft Skills

Attention to DetailGenuine EnthusiasmSense of HumorAdaptabilityEmpathy

Tools & Technologies

AI Assist ToolsIntercomSlack

Industry Keywords

Customer SupportHospitalityThird Party MarketplaceCommunication Channels

About the role

Key responsibilities & impact

Work a queue of guest and host conversations across chat, email, phone, and SMS
Resolve booking issues and mediate misunderstandings between hosts and guests
Process cancellations and adjustments accurately
Use AI assist tools and the knowledge base to draft and check responses
Edit responses for accuracy and tone before sending
Identify opportunities to surprise and delight customers
Flag recurring issues, confusing policies, and product friction to Specialists and leadership
Meet response-time and quality targets
Maintain careful, complete case notes
Participate in standups, Slack, and team culture activities

Requirements

What you’ll need

1–2 years experience in customer service, hospitality, support, or something adjacent
Strong writing skills with real attention to detail
A sense of humor and genuine enthusiasm for helping people
Empathy and customer-focused judgment
Ability to carry cases through resolution and know when to escalate
Comfort working with technology and AI assist tools
Ability to evaluate AI-generated responses for accuracy and tone
Ability to adapt to new tools and policy changes
Ability to interpret queue and quality metrics
Third party marketplace experience is a bonus
Experience with Intercom is an additional bonus

Benefits

Comp & perks

100% employee coverage of medical, dental and vision insurance
$500 annual professional development allowance
Discount on all Peerspace bookings
Laptop, high res display, and stipend to setup home office
Monthly cell phone and internet credit
Annual In person all company offsite and team-building events
Wellness Days observed company wide
Equity compensation