Host Success Associate – Trust and Safety

Peerspace

Host Success Associate responsible for reviewing host activity and maintaining Peerspace's marketplace integrity. Focused on performance evaluation and effective communication with hosts.

Posted 7/22/2026contractRemote • 🇺🇸 United StatesJuniorMid-Level💰 $4,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical reasoning and sound judgment in high-pressure situations, effectively applying policies and communicating clearly with hosts. Proficient in data analysis and familiar with marketplace operations, ensuring high-quality standards and efficient decision-making.

Highest-signal resume keywords

Analytical ReasoningCustomer Operations ExperienceClear Written CommunicationData ComfortMarketplace Operations Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic SQLData AnalysisPolicy ApplicationDecision-MakingAttention to Detail

Soft Skills

Professional CommunicationJudgment in Ambiguous SituationsSteady Under Pressure

Tools & Technologies

ZendeskTicketing ToolsOps Tools

Industry Keywords

Marketplace OperationsHost ManagementCustomer Issues HandlingTrust and SafetyDispute Resolution

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Review host accounts and activity. Work through a daily set of accounts and interactions that need review. Look at the host data and context, then decide the right course of action.
Make the call. Apply Peerspace policies and playbooks to decide how we respond, from host outreach to account-level action. Document your reasoning so the decision holds up to review.
Hold the standard. Keep activity on the platform within our guidelines so the marketplace stays high quality and trustworthy.
Work fast and accurately. Keep your throughput high and your error rate low. Speed doesn't excuse a sloppy call, and being careful doesn't excuse a backed-up queue.
Use the process. Apply existing templates and follow the established process. Flag edge cases that need escalation or a new approach instead of forcing a bad fit.
Communicate with hosts. Write clear, professional messages when action is needed. Hold the line while helping hosts get back into good standing where that's the right outcome.
Make us sharper. Confirm or correct what our tools surface, and bring back the patterns, gaps, and process fixes you spot along the way.

Requirements

What you’ll need

1 to 3 years in host or customer operations, marketplace operations, account management, trust and safety, disputes, or another judgment-heavy role
Strong analytical reasoning. You can look at data and a situation and reach a sound, defensible decision
Comfort working with data. You can read dashboards and account metrics and use them to inform a call
Sharp attention to detail and a low tolerance for careless mistakes
The ability to move quickly through high volume without sacrificing quality
Clear, professional written communication
Sound judgment in ambiguous situations, and comfort applying policy when the answer isn't spelled out
Steady under pressure. You can stay professional and even-handed with a frustrated or difficult host without escalating or backing off the standard.
Native-level English, written and spoken, and availability during standard US business hours
Experience in a two-sided marketplace or platform operations function (strongly preferred)
Familiarity with ticketing and ops tools like Zendesk or internal queues, and the ability to pick up new tools quickly (strongly preferred)
Comfort working alongside automated systems and validating their output (strongly preferred)
Basic SQL or comfort querying data (strongly preferred)
A track record of applying policy or handling host and customer issues while staying professional (strongly preferred)

Benefits

Comp & perks

Diversity
Inclusion