Customer Support

• Lead and support a team responsible for global order management and customer service
• Monitor team performance and conduct quality reviews to ensure adherence to service and process standards
• Provide coaching, feedback, and development opportunities to team members
• Collaborate with internal departments to resolve operational issues and improve processes
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction
• Ensure accurate documentation and reporting of team activities and performance metrics
• Act as a point of escalation for complex or urgent customer issues
• Foster a collaborative and inclusive team culture
• Conduct training for new hires and onboarding sessions to upskill existing team members
• Participate in hiring process including initial-level interviews

Customer Service Team Lead

Customer Support Associate