Paid Search Executive
Incubeta
Customer Service Advisor, German Speaker
Simple Online Healthcare
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,208 per year
Job Level
Mid-LevelSenior
About the role
- First point of contact for customers via calls, emails, social and other channels using ticketing system
- Call and ticket/email handling
- Provide comprehensive support addressing general inquiries, resolving missing orders, collaborating with internal and external teams
- Resolve customer concerns regarding prescriptions or purchases
- Grow into additional tasks and responsibilities as confidence increases
- Work within a team to deliver world-class service to patients and customers
Requirements
- German language skills (essential), preferably native speaker
- Right to work in the UK at time of application (no sponsorship)
- Experience with Zendesk (or similar) preferred
- Experience handling vulnerable customers preferred
- Strong customer service skills and problem-solving
- Ability to work in a fast-paced, changing environment
