Simple Online Healthcare

Customer Support

• First point of contact for customers via calls, emails, social and other channels using ticketing system
• Call and ticket/email handling
• Provide comprehensive support addressing general inquiries, resolving missing orders, collaborating with internal and external teams
• Resolve customer concerns regarding prescriptions or purchases
• Grow into additional tasks and responsibilities as confidence increases
• Work within a team to deliver world-class service to patients and customers

Customer Service Advisor, German Speaker