Security Officer
Caesars Entertainment
Job Level
Mid-LevelSenior
About the role
- Administrate all aspects of day to day testing operations in assigned Pearson Professional Centers
- Provide day-to-day team leadership to ensure adherence to strict operational policies and examination procedures
- Recognize and identify potential improvement areas and act as go-to person at the test center when Regional Manager is not available
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmission logs and work with VSS technical support to investigate and fix technical issues
- Perform daily site opening and closing and help ensure a clean, professional, quiet testing atmosphere
- Review test roster and prepare for candidates including special accommodation preparation
- Check in candidates and verify identifications; escort examinees to assigned test stations
- Help examinees begin the tutorial/test and answer questions before the timed portion begins
- Monitor examinees and record/report all problems or discrepancies in a timely manner
- Print the test results after the candidate completes the test
- Ensure adherence to Pearson Professional Center quality and security measures and identify areas for policy/procedure improvements
- Screen Test Administrator job applicants, review TA timesheets and staffing schedules, assist with training and coaching new hires
- Serve as contact point for building management, site security, deliveries and vendors and escalate to Regional Manager when appropriate
Requirements
- Five year customer service experience required
- Exposure in a testing environment strongly preferred
- Experience with Microsoft Office and Windows applications required
- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment
- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually
