Manager

• Administrate all aspects of day to day testing operations in assigned Pearson Professional Centers
• Provide day-to-day team leadership to ensure adherence to strict operational policies and examination procedures
• Recognize and identify potential improvement areas and act as go-to person at the test center when Regional Manager is not available
• Assure equipment is operational and test stations are free of extraneous materials
• Review transmission logs and work with VSS technical support to investigate and fix technical issues
• Perform daily site opening and closing and help ensure a clean, professional, quiet testing atmosphere
• Review test roster and prepare for candidates including special accommodation preparation
• Check in candidates and verify identifications; escort examinees to assigned test stations
• Help examinees begin the tutorial/test and answer questions before the timed portion begins
• Monitor examinees and record/report all problems or discrepancies in a timely manner
• Print the test results after the candidate completes the test
• Ensure adherence to Pearson Professional Center quality and security measures and identify areas for policy/procedure improvements
• Screen Test Administrator job applicants, review TA timesheets and staffing schedules, assist with training and coaching new hires
• Serve as contact point for building management, site security, deliveries and vendors and escalate to Regional Manager when appropriate

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