Senior Construction Manager
Wade Trim
Salary
💰 A$72,000 per year
Job Level
Mid-LevelSenior
About the role
- Handle direct and escalated service contacts from customers through telephone, live chat and email
- Ensure all required customer service activities are completed to Dabble’s high standard of customer communication
- Take ownership in Customer Service, QA, internal staff training and Responsible Service of Gambling (RSG) compliance obligations
- Assist in the creation and implementation of CS policy/documentation for training of the team
- Assist in Compliance Officer roles where required and fulfil any associated responsibilities
- Build effective relationships within the team and broader business to ensure customer needs are primary focus
- Support wider company ad hoc Trading, Risk and other roles as required
- Ensure high level of accuracy, transparency, timeliness and compliance in day-to-day operations
Requirements
- Experience in the gaming and wagering industry
- Experience in a Customer Service focused role in a call centre environment
- Advanced knowledge of Intercom or alternative and its functions (Admin level)
- Advanced knowledge of Customer Service functions of a wagering organisation
- Experience creating and reviewing employee training documents
- Outstanding communication and interpersonal skills
- Exceptional attention to detail and ability to work well under pressure
- An analytical mind and inclination for problem solving
- Ability to prioritise workload and a can-do attitude
- Availability to work a rotating roster including weekdays, weekends and public holidays
- Ability to be available across varying hours with shifts scheduled across a 7-day week
