Dabble

Customer Success Manager

• Deliver timely execution of CRM campaigns aligned with US market strategies, taking full ownership of campaign quality and on-schedule deployment
• Own and manage customer journeys across key lifecycle stages including onboarding, retention, reactivation, and loyalty, ensuring each stage delivers measurable engagement outcomes
• Plan, set up, schedule, deploy and report on campaigns across Modals, In-App notifications, Push notifications, and Email
• Conduct A/B testing to measure campaign performance and contribute to optimisation efforts
• Analyse campaign performance data and deliver actionable recommendations that directly improve engagement and retention outcomes
• Brief and partner with copywriters and designers to deliver assets for customer communications, ensuring brand and quality standards are met
• Lead the end-to-end execution of generosity campaigns, from setup through to post-campaign analysis
• Work closely with the US Customer Engagement Manager and VP of Marketing to plan and execute customer engagement campaigns aligned to business priorities, collaborating with the broader US Marketing team on concepts and execution, and the global CRM team on best practices
• Proactively contribute performance insights and learnings to the global Customer Engagement team, driving improvements to efficiency and best practice across markets
• Identify and resolve inefficiencies or errors in campaign processes, recommending and implementing improvements to execution standards
• Leverage tools including Quick Suite, Amplitude, and Braze to identify trends, define segmentation and targeting strategies, and translate findings into concrete campaign improvements
• Ensure all CRM activities adhere to US gambling, data protection and privacy regulations.

Marketing Specialist, CRM/Lifecycle

Manager

• Build and establish Dabble's UK customer engagement and key accounts function from the ground up.
• Develop personalised engagement strategies that strengthen customer relationships and improve retention.
• Manage and continually refine the engagement approach for Dabble's most valuable customer segments.
• Work alongside CRM, Marketing, Product and Compliance to deliver tailored customer experiences.
• Use customer insights and behavioural data to identify opportunities for growth, retention and engagement.
• Optimise customer offers and experiences to maximise commercial outcomes while maintaining compliance.
• Build reporting and performance frameworks to measure engagement, retention and customer lifetime value.
• Ensure all customer interactions align with UKGC, Responsible Gambling and AML requirements.

Engagement Manager – Value

Full-stack Engineer

• Assist with the planning, development and maintenance of the front-end and back-end codebases using TypeScript, Node.js, React Native , across microservices and distributed systems
• Design and deliver maintainable, high-performance software in a timely manner that scales with our growth, leveraging event-driven architecture with Kafka
• Shape technical conversations around software development processes, agile practices (stand-ups, retros), and platform architecture
• Stay current and provide insight on emerging software approaches, architectures, and vendor solutions
• Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when developing solutions
• Keep job knowledge up to date by studying new development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal and professional networks; participating in professional organizations
• Take opportunities to proactively share this knowledge with the wider development team

Senior Software Engineer

Lifecycle Marketing Specialist, CRM Specialist

Marketing

• Lead the Australian marketing function, setting the strategy and direction to drive sustainable commercial growth.
• Own key marketing and business performance metrics, including acquisition, retention, customer value and profitability.
• Develop and execute marketing plans that align with Dabble's commercial objectives and growth ambitions.
• Lead, coach and empower a high-performing team across social, community, content and campaigns.
• Partner with Dabble's internal agency teams to deliver bold, creative work that cuts through and drives results.
• Identify new opportunities to grow the brand, acquire customers and strengthen community engagement.
• Collaborate closely with Product, Trading, Customer Engagement, Data, Compliance and global marketing teams to achieve shared business goals.
• Manage marketing investment and resources to maximise commercial return.
• Champion a culture of innovation, accountability and continuous improvement.
• Ensure all marketing activity is compliant with Australian wagering regulations and advertising standards.

General Manager – Marketing

Operations

• Set and own a compelling long-term product vision for one of Australia's most ambitious consumer tech platforms, including defining roadmap priorities across next sprint to 2-year horizon
• Champion how emerging technology, agentic AI, and next-generation tooling can be embedded across product, design, and development to create experiences no competitor can replicate
• Provide executive accountability for prioritisation across the full product portfolio, establishing governance frameworks and artefacts that enable fast, informed decision-making across a complex, multi-function business
• Shape the future of social betting, Casino, and a product experience that is category-defining, with a long-term ambition to build and own Dabble's own games
• Ensure Trading and Customer Operations teams have clear strategic objectives and the executive support needed to continuously improve customer outcomes and operational productivity through technology
• Influence and align a diverse set of highly capable and passionate stakeholders from engineers and designers to the Executive Team using storytelling, clarity, and genuine conviction to bring people on the journey

Chief Product and Operations Officer

Graphics Designer

• Design and deliver creative assets (graphics, animations, motion graphics, banners, infographics, and in-app communications).
• Create shareable campaign creatives and live event visuals.
• Collaborate with the wider Marketing team.
• Provide design support for in-app customer communications.
• Maintain and evolve Dabble's visual identity, design guidelines, and creative assets.
• Explore and experiment with new creative formats.