Pear VC

Revenue Operations

• Own and administer the full HubSpot instance across Sales, Client Services, and Support
• Build, maintain, troubleshoot, and optimize workflows, automations, lifecycle stages, and pipelines
• Manage integrations (Fathom, SMS, time tracking tools, QuickBooks, and others)
• Maintain Commerce Hub order forms and invoicing workflows
• Proactively identify and resolve system bugs, logic errors, and data inconsistencies
• Maintain customer lifecycle documentation and system diagrams
• Lead execution of two already-scoped architecture enhancements focused on time tracking and invoicing improvements
• Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
• Ensure invoicing, order forms, and subscription data are accurate and audit-ready
• Validate reporting accuracy across dashboards

HubSpot Systems, Revenue Operations Specialist

Customer Success Manager

• You're a relationship-driven operator who thrives on making customers wildly successful. As our first CSM, you'll own the entire post-sale experience— from onboarding new brands to deepening relationships with our existing portfolio, identifying expansion opportunities, and building the playbooks that will define how Endless Commerce delivers value at scale.
• Lead new customers from signed contract to fully live on Endless— coordinating with our product team to ensure a smooth, fast, and confidence-building launch experience.
• Own the health of your book of business. Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals.
• Deeply understand each customer's operations so you can identify where additional Endless Commerce capabilities— new channels, features, or integrations— can make their lives easier and grow our footprint.
• Partner with product and marketing to keep customers informed on product updates, new capabilities, and growth opportunities that are relevant to their business.
• As our founding CSM, you'll be creating things from scratch— onboarding checklists, QBR templates, health score frameworks, escalation processes. You'll set the standard for how we do CS.
• Synthesize feedback from across your portfolio and bring it back to product and leadership to help us build a better platform.
• Work hand-in-hand with our partnerships and marketing efforts to turn happy customers into advocates who refer new brands into our ecosystem.

Founding CSM

Account Manager

• You’re an extroverted, outgoing marketing generalist building community, ecosystem, and partnerships—whether with brands in our ICP at ExpoWest or Shoppe Object, or with channel partners who provide services for our existing clients
• Expect to own our customer referral flywheel, Slack communities, tradeshow prep and set-up, and channel partnerships
• Help us connect the dots between our large, active, and sometimes disparate networks so that Endless Commerce and our exec team can stay top of mind
• Work with our Head of Product and future CSM and Sales hires to engage our existing customers to keep them updated on changes and improvements to the product, exciting growth opps that could make their lives easier, etc
• Help us plan for and make the most of events like ExpoWest, Shoptalk, IHA, eTail, and more

Partnerships and Community Manager

Software Engineer

• Founding engineer who’ll help us design the engine for ad delivery inside AI experiences and supporting infrastructure
• Work on ad decisioning pipeline, Publisher SDK, Delivery infrastructure, and Observability stack

Founding Engineer

Operations

• Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
• Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
• Manage integrations (Fathom, SMS, time tracking, etc.)
• Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
• Maintain customer lifecycle documentation and diagrams
• Lead scoped system enhancements (time tracking, invoicing improvements)
• Build and maintain dashboards that support leadership decision-making
• Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
• Ensure invoicing, order forms, and subscription data are accurate
• Validate reporting accuracy across dashboards
• Maintain audit-ready data hygiene
• Manage the Client Support Team (FMS requests and provider searches)
• Monitor ticket volume, fulfillment rates, and turnaround times
• Ensure SLAs and workflow discipline
• Identify trends and operational improvements
• Maintain lifecycle, revenue, and support dashboards
• Track key metrics across Sales, Client Services, and Support
• Provide clear executive reporting
• Train teams on HubSpot workflows and operational tools
• Onboard new hires into system processes
• Support non-technical team members in mastering tools
• Maintain documentation and process guides

HubSpot Systems, Revenue Operations Specialist

Founding CSM

Partnerships and Community Manager

Founding Engineer

Senior Revenue & Client Operations Manager – NeuroNav