Salary
💰 $132,361 - $220,601 per year
About the role
- Build and execute the revenue strategy to accelerate new customer acquisition, expand existing relationships, and maximize retention across B2B and B2B2C SaaS businesses.
- Inspire, mentor, and scale high-performing Sales, Account Management, Customer Success, Customer Support, and Coach Match teams, creating alignment and accountability across the full customer lifecycle.
- Forecast accurately, establish KPIs, and track performance against goals — while refining sales processes, optimizing onboarding, or improving customer support workflows as needed.
- Oversee the full lifecycle from initial sale through implementation, onboarding, adoption, engagement, and renewal — ensuring every interaction creates value for coaches, athletes, and partners.
- Partner with Account Management to unlock upsell and cross-sell opportunities, deepen retention, and grow lifetime value.
- Partner closely with Product, Marketing, and Engineering to deliver market insights, shape GTM strategy, and ensure product-market fit.
- Leverage tools, data, and AI-powered solutions to increase efficiency, improve team performance, and scale revenue operations.
Requirements
- Proven revenue leader with 10+ years of progressive experience in B2B and/or B2B2C SaaS, with direct ownership of Sales, Account Management, Customer Success, and Customer Support.
- Strategic operator who can design high-level growth strategies and dig into the details of sales processes, customer onboarding, and support systems when needed.
- Builder of teams and culture, with a track record of inspiring, coaching, and scaling high-performing organizations.
- Data-driven decision-maker, fluent in forecasting, KPIs, and revenue analytics, with experience leveraging CRM systems (Salesforce preferred), customer success platforms (like Gainsight), and AI-powered GTM tools.
- Leader with deep customer empathy, passionate about creating an exceptional experience across acquisition, adoption, expansion, and retention.
- Strong communication and influencing skills — someone who can rally cross-functional teams and senior stakeholders around bold growth goals.
- Education: Bachelor’s degree in Business, Marketing, or a related field (MBA strongly preferred).