Field Support Representative, Customer Support
Sidecar Health
Customer Service Representative – Seasonal
Peak Support
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support customers by phone, email, live chat, and SMS
- Provide world-class customer service
- Actively listen and empathize with customer needs
- Strive to meet quality and performance metrics
- Maintain knowledge of systems and processes
- Identify and share insights with leadership
- Attend meetings and training sessions
Requirements
- Above average verbal and written communication skills
- Ability to actively listen and use information to meet clients' needs
- Demonstrate appropriate empathy
- Maintain courtesy and politeness
- Comfort in resolving sensitive issues
- Ability to adapt in a fast-paced environment
- Highly detail and solution-oriented critical thinking skills
- Open to work on weekends, holidays, and/or evening schedules
Benefits
- Work from Home
- Exceptional work environment
- Opportunities for growth
- Team-building events when possible
- Performance-driven culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationactive listeningempathycourtesypolitenessproblem resolutionadaptabilitydetail-orientedcritical thinking
