PDI Technologies

Project Manager

• Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex PDI products to solve customer business needs
• Project budget control including forecasting revenue and billing.
• Scoping and estimation of effort required for small and medium implementation projects
• Developing detailed project plans and governance artefacts to guide clients, staff members and project teams and revising based on changing needs and requirements
• Identifying and assigning project tasks based on the skill sets, experience and strengths of staff members
• Monitoring project performance to ensure timely delivery
• Compiling and submitting project status reports to clients, management and other stakeholders
• Working effectively with relevant stakeholders for efficient project implementation
• Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders
• Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference
• Understand from a high level, the technical aspects of PDI’s software, including application architecture and infrastructure
• Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule
• Provide backup technical and functional support on PDI POS product range when primary SMEs are unavailable
• Maintain working knowledge of PDI POS and related industry products and technology to support project teams as needed
• Assist in clarifying technical aspects of business requirements during project implementation when required
• Support specification of customer solutions and interfaces with third party systems (e.g., ERP systems such as SAP, Navision) as a secondary resource
• Contribute to documentation of technical aspects in user guides, troubleshooting guides, and project documentation when needed
• Act as backup point of contact for technical issue resolution during project design and implementation
• Provide feedback to Product teams regarding products, gaps, functionality, and customer demands based on project experience

Project Manager, POS Implementation, Client Facing – Spanish Speaking

Account Manager

• Manage client experience to ensure customer expectations are exceeded
• Provide guidance and share operational best practices
• Mitigate risk by understanding account strategy and customer priorities
• Accountable for client problem management and resolution
• Develop understanding of customer business challenges and technical environment
• Advise customers on team development and platform adoption
• Identify service opportunities for the sales team
• Monitor complex issues and resolve technical problems
• Coordinate actions with Operations and Partners Resources
• Communicate security priorities and operational requirements to clients through Quarterly Services Review

Account Manager – Technical

Collections

• Lead the collections and cash application functions to support healthy cash flow, accurate financial reporting, and strong customer outcomes.
• Oversee a team responsible for collecting receivables, applying payments, and resolving discrepancies efficiently and consistently.
• Drive operational improvements that enhance accuracy, scalability, and performance.
• Partner cross-functionally to resolve issues and improve processes.
• Ensure consistent, timely outcomes.

Manager, Collections and Cash Applications

Customer Support

• provide fuel inventory management and accounting services for customers who outsource their fuel management to PDI
• actively monitor designated customer’s tank readings
• plan deliveries as indicated by current fuel level and average daily usage
• monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company’s best purchasing opportunities
• schedule, coordinate, and manage fuel deliveries to customer locations
• build strong relationships with suppliers & carriers to support customer’s fuel management program
• ability to make fuel procurement or financial decisions efficiently and independently within established guidelines
• ability to participate in an on-call rotation requiring weekend and overnight availability.
• receive customer calls /emails, engaging with a warm, pleasant, and helpful attitude
• identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
• ensure vendor invoices and files are processed for payment timely and accurately
• manage statement process and ensure vendors are paid timely

Managed Services Analyst I – Fuel Accounting, Fuel Operations Coordinator, Customer Service

Full-stack Engineer

• Lead system design and technical implementation for complex features, with emphasis on reliability, performance, maintainability, and security.
• Develop and enhance cloud-native solutions using AWS and modern deployment practices such as CI/CD, containerization, and observability.
• Integrate AI and generative AI capabilities into products and platforms, including intelligent workflows, automation, and context-aware user experiences.
• Collaborate with product managers, UX, architects, and operations teams to translate business needs into production-ready technical solutions.
• Mentor junior engineers through code reviews, design guidance, and engineering best practices.
• Drive continuous improvement in software quality, development standards, operational readiness, and technical documentation.
• Contribute to troubleshooting, performance optimization, and root-cause analysis across development and production environments.
• Design and build scalable enterprise applications, backend services, and APIs that support high-availability workloads.

Software Engineer III

Backend Engineer

• Lead architecture design
• Build scalable platforms
• Drive adoption of AI-powered engineering workflows
• Architect and build scalable, high-performance distributed systems using .NET
• Lead full-stack design using .NET (backend) + Angular (frontend)
• Design event-driven, microservices-based architectures
• Optimize and manage MS SQL Server (query tuning, indexing, performance)
• Implement real-time and high-throughput systems
• Define best practices, architecture standards, and mentor engineering teams
• Collaborate with cross-functional teams to deliver scalable solutions.

Engineering Manager – Technical Architect

Platform Engineer

• Lead and support a distributed team of 6 engineers across backend, frontend, data, and DevOps
• Drive sprint planning, execution, and delivery across CSP products
• Conduct 1:1s, performance management, and career development for team members
• Foster a culture of ownership, accountability, and continuous improvement
• Partner with Product, SOC, and Operations to align priorities and remove blockers
• Report to the Director of Engineering on roadmap progress, risks, and team health
• Collaborate with the Director of Engineering on planning and initiative prioritization
• Break down high-level initiatives into epics, stories, and actionable tasks
• Translate strategic goals into predictable team execution and velocity
• Ensure alignment between engineering efforts and broader business objectives
• Contribute directly to code in critical areas to unblock teams and drive progress
• Provide architecture guidance, code reviews, and technical direction
• Maintain a high-quality engineering bar across the stack (Node.js/TypeScript, Python, AWS)
• Support system design and scalability for multiple products

Software Engineer IV – Cybersecurity Platform Engineering

Performance Marketing

• Build, configure, and launch multichannel CRM campaigns (email, SMS, push) within the Braze platform.
• Understand and manage how customer data flows across systems, ensuring accurate segmentation and targeting.
• Design and execute customer journey-based campaigns (e.g., onboarding, loyalty, retention, promotional flows).
• Develop dynamic, personalized communication paths based on user behavior, timing, and engagement.
• Support campaign testing, QA, and deployment best practices to ensure high-quality execution.
• Segment audiences and create targeted campaigns for 30+ retailers, supporting multiple client environments simultaneously.
• Optimize campaigns through A/B testing, performance analysis, and continuous iteration.
• Collaborate with cross-functional teams to support campaign strategy, integrations, and execution.
• Assist with CRM platform configuration, including workspace setup and campaign architecture.
• Support integrations between CRM platforms and other systems to enable seamless data flow and campaign execution.
• Apply basic HTML and templating (Liquid) to customize and personalize campaign content.
• Monitor campaign performance and provide insights to improve engagement and conversion rates.
• Ensure adherence to communication preferences, compliance standards, and data integrity.