Account Manager – Technical

PDI Technologies

. Manage client experience to ensure customer expectations are exceeded .

Posted 4/23/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Manage client experience to ensure customer expectations are exceeded
Provide guidance and share operational best practices
Mitigate risk by understanding account strategy and customer priorities
Accountable for client problem management and resolution
Develop understanding of customer business challenges and technical environment
Advise customers on team development and platform adoption
Identify service opportunities for the sales team
Monitor complex issues and resolve technical problems
Coordinate actions with Operations and Partners Resources
Communicate security priorities and operational requirements to clients through Quarterly Services Review

Requirements

What you’ll need

5+ years in the cybersecurity industry
3-5 years working with an MSSP
Strong background in security/networking and security technologies (firewalls, end point protection, firewall protection, vulnerability management tools, and SIEM tools)
Outstanding customer service and customer management skills
Excellent verbal and written skills
Critical thinking and problem-solving skills
Ability to prioritize work and meet the simultaneous requirements of multiple customers and departments
Strong leadership, organizational, and interpersonal skills
Ability and desire to thrive in a high-pressure, growing, client-services entrepreneurial environment
Self-direction of day-to-day activities – collaborating with team members to share best practices and experiences
Exceptional listening skills with the ability to ascertain unspoken needs
Outstanding skills with standard Microsoft Office applications (Excel, Word, Outlook, PowerPoint)

Benefits

Comp & perks

competitive salary
market-competitive benefits
quarterly perks program
ample time off [time away]
hybrid working arrangements
continuous learning
professional certifications
leadership development opportunities
diversity, inclusion, and values authenticity
supportive environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecuritysecurity technologiesfirewallsendpoint protectionvulnerability management toolsSIEM toolsproblem managementtechnical problem resolutionaccount strategyplatform adoption

Soft Skills

customer servicecustomer managementverbal communicationwritten communicationcritical thinkingproblem-solvingprioritizationleadershiporganizational skillsinterpersonal skills