PCS-Global

Director of IT Operations

PCS-Global

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Lead

Tech Stack

Cyber SecurityFirewallsMacOS

About the role

  • Own the execution, reliability, and delivery of IT services across all PCS locations.
  • Lead and develop IT teams (service desk, infrastructure, network, field support).
  • Ensure reliable delivery of end-user computing (Windows, macOS, mobile), networks (LAN/WAN/WiFi), identity & access services, collaboration platforms (Microsoft 365).
  • Act as the primary escalation point for operational IT issues.
  • Be hands-on during critical incidents, outages, and high-impact changes.
  • Execute cybersecurity controls and standards (endpoint security, MFA, patching, incident response).
  • Manage IT vendors, MSPs, ISPs, software licensing, and system integrators.
  • Own IT operational budgets, asset management, and lifecycle planning.
  • Lead execution of IT projects and support audits, customer security reviews, and compliance activities.

Requirements

  • 10+ years in IT infrastructure and operations
  • 5+ years in senior IT leadership roles (Senior Manager / Director)
  • Experience supporting global environments
  • Experience in warehouse, logistics, or operationally critical environments
  • Strong operational IT background with hands-on capability
  • Solid experience with Microsoft 365 / Entra ID
  • Windows & macOS endpoint management (MDM / Intune)
  • Enterprise networking and connectivity
  • Firewalls, VPNs, and security fundamentals
  • Calm, structured decision-maker under pressure
  • Clear communicator with technical and business stakeholders.
  • Must possess a valid passport and be authorized to travel to the U.S. and other global locations.
Benefits
  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Comprehensive benefits package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructureIT operationsendpoint securityMFApatchingincident responseWindows managementmacOS managemententerprise networkingfirewalls
Soft Skills
leadershipdecision-makingcommunicationcalm under pressurestructured thinking