PCCW

Manager

• Identify high-potential sales leads, negotiate effectively, and build strong relationships with B-2-B/ B-2-C clients.
• Assist in developing and nurturing strategic partnerships and alliances
• Coordinate with internal teams to ensure the successful implementation of partnership initiatives
• Conduct partnership research, joint promotion initiatives, and performance analyses
• Create partnership proposals, presentations, and reports
• Participate in meetings with partners and stakeholders to facilitate collaboration
• Prepare timely and accurate performance tracking, reporting, budgeting, and channel insights.
• Maintain accurate records of partnership agreements and performance metrics
• Perform ad-hoc assignments designated by management

Manager, Product and Partnership Management

IT Support

• Manage incoming calls and WhatsApp inquiries from customers
• Provide assistance and cross-selling a variety of services
• Log all customer inquiries in the system clearly and concisely
• Act as a point of escalation for complex or unresolved issues
• Gather and analyze customer feedback to provide actionable insights
• Support ad-hoc assignments and additional duties as required

Assistant Unit Manager

Network Operations

• Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global Voice networks.
• Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns.
• Cooperate with Tier-2 and Tier-3 IP engineer to improve performance or resolve quality issue.
• Handles customer trouble tickets, and performs first line support and troubleshooting.
• Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.
• Properly documents, tracks, and updates customers fault ticket status in timely manner.
• Share traffic statistics, and collaborate to internal Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers.
• Cater carrier test requests from internal Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False AnswerSupervision (FAS) and other voice quality issues are checked.
• Perform proactive measures and system health and alarm checking for mobile and voice networks.
• Submit and document daily routine system utilization reports.
• Assist supervisors to develop operational procedures related to NOC organization functions.

NOC Engineer

Sales

• Conduct data mining, cleansing, and exploration of structured and unstructured data
• Identify patterns and create predictive models using AI methods
• Perform ETL processes, and data mapping activities
• Develop and maintain both local and cloud database platforms to ensure data integrity
• Analyze sales performance across various lines of business to maximize revenue and leverage cross-selling
• Design and enhance reports and dashboards using visualization tools for stakeholders across the group

Sales Analysis Executive

Journalist

• News reporting
• On air presentation for Now Business News Channel
• Program production including property, technology and other features
• Social media content production is preferred

Senior Reporter

• Manage end-to-end delivery of radio network projects such as new site deployment, network expansions, upgrades, and maintenance activities from planning to production
• Prepare and publish dashboards and report on project progress
• Monitor project performance and make adjustments to meet project objectives
• Work with various Engineering teams and Project Stakeholders to help resolve issues and remove project blockers
• Identify potential risks and develop mitigation strategies to minimize impact on project timelines and outcomes
• Ensure all projects comply with applicable safety, regulatory, and company policies
• Lead quarterly updates on project prioritization

Manager, Product and Partnership Management

Assistant Unit Manager

NOC Engineer

Sales Analysis Executive

Senior Reporter

Senior Manager