PCCW

Project Manager

• Perform general asset management activities, including loading, unloading, and moving materials manually or with equipment
• Coordinate with contractors and internal teams for order collection and dispatch activities
• Prepare inventory and productivity reports, and communicate with other departments and vendors
• Resolve issues related to orders, shipments, or inventory to minimize disruptions
• Conduct regular inventory counts and report discrepancies
• Assist in maintaining warehouse cleanliness, organization, and safety standards
• Support the warehouse supervisor in daily warehouse operations

Project Coordinator

Engineer

• Assist Managers in performing design, planning, implementation and operations for outdoor radio networks
• Lead a team to deploy, configure, maintain and build mobile cell sites
• Prepare survey reports, technical proposals, drawings and related documents
• Oversee the end-to-end build process of mobile cell sites, including site preparation, equipment installation and commissioning
• Coordinate logistics for transporting and deploying mobile units to designated locations
• Collaborate with RF engineers, subcontractors and vendors to ensure timely and quality delivery

Content Marketing Manager

• Assist in programme acquisition including research, sourcing, deal negotiation, contract drafting etc.
• Working closely with Programming Team on content curation, schedule planning and monthly highlights to drive viewer engagement and to ensure the channel services are popular.
• Coordinating with content providers and internal stakeholders on all operational aspects as required to ensure seamless operation on all fronts.
• Developing and maintaining internal content databases to keep track of content license rights, content exhibition period, license period and contract term etc. as required for the services.

Senior Content Development Executive

Risk

• Support and contribute to an effective implementation of Enterprise Risk Management Framework for the Group and its affiliates
• Drive individual Business/Functional Unit to conduct and complete risk assessments and remediation plans for Group regular reporting purpose as well as for any new business initiatives
• Evaluate risk control/mitigations effectiveness of Business/Functional Units, and identify any improvement/enhancement opportunities with practical guidelines
• Conduct quality assurance programme for Business/Functional Units to confirm their respective risk assessments are in accordance with the applicable requirements and standards
• Provide advisory support to Business/Functional Units to enable their business operations are in strict compliance with external regulatory requirements and internal policies standards
• Assist individual Business/Functional Units to adopt/comply with new regulatory standards, latest corporate governance standards and risk management best practices for their daily operations
• Promote risk-based culture/awareness for all relevant stakeholders of the Group and its affiliates, develop and prepare relevant training materials
• Prepare Enterprise Risk Management reports for regular Group reporting in accordance with listed company requirements
• Review and update policies and/or procedures for PCCW Group
• Liaise with vendor on the enhancement/routine maintenance of Enterprise Risk Management system for the Group
• Support any special risk management and governance-related projects as required

Manager, Group Enterprise Risk Management

Manager

• Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other communication channels.
• Ensure all issues are resolved promptly and satisfactorily.
• Direct and monitor the daily operations of the customer complaint team, providing guidance and support to ensure the high performance of team members.
• Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms.
• Implement and manage processes to ensure timely resolution of all issues.
• Work closely with the operations and support teams to refine and enhance complaint-handling procedures.
• Foster a collaborative environment to ensure smooth and efficient operations.
• Regularly analyze complaint trends and prepare reports for management to develop an improvement plan.

Senior Manager, Complaint Management

• Responsible for the technical and operation work of news gathering, including transmission and audio technology
• Maintenance and monitoring of the transmission system and field equipment
• Handle daily and ad hoc news assignments
• Handling real-time audio mixing jobs in news or public affair programs

Engineer II

• Assist to lead a dedicated team to effectively handle and resolve customer complaints.
• Oversee and conduct thorough investigations into customer complaints.
• Ensure all issues are resolved promptly and satisfactorily.
• Direct and monitor the daily operations of the customer complaint team.
• Maintain compliance with all regulatory and legal requirements.
• Implement and manage processes for timely resolution of all issues.
• Work closely with operations and support teams to refine complaint-handling procedures.
• Regularly analyze complaint trends and prepare reports for management.

Manager, Complaint Management

Product Manager

• Launch new product and app functionality initiatives designed to provide optimal features and usability in digital wellness services.
• Conduct thorough market analysis to identify trends, customer needs, and competitive landscape to inform product development.
• Demonstrate a proven ability to provide innovative solutions that align with business objectives, leveraging digital technologies, AI-driven personalization, and creative approaches to deliver best-in-class features in health and wellness ecosystems.
• Champion customer centricity by deeply understanding and mapping user journeys, ensuring that product features and workflows are user-friendly, intuitive, and meet customer expectations from wireframes to launch.
• Collaborate with IT teams, external partners, design, marketing, and compliance stakeholders to define product requirements, functional specifications, and ensure successful execution of product initiatives.
• Work closely with the IT team to ensure the features are feasible, effective, and meet business objectives.
• Ensure effective partner management by establishing clear communication channels, defining performance metrics, conducting regular evaluations, and maintaining compliance with contractual obligations and regulations (e.g., data privacy standards).
• Draft and evaluate product specifications and UAT documentation.
• Manage the product development lifecycle with multiple stakeholders from initiative to post-implementation, acting as a hybrid BA/PM to handle requirements gathering, risk assessment, and timeline oversight.
• Define and track key performance indicators (e.g., user retention, engagement metrics, satisfaction scores) to measure product success and inform future enhancements.
• Communicate product updates and progress to stakeholders, including executive leadership, and gather feedback to refine product direction.
• Serve as a Scrum Master by facilitating Agile ceremonies, leading cross-functional teams, resolving impediments, and fostering continuous improvement with a focus on optimizing user journeys.

Senior Product Manager

Data Scientist

• Support the end to end project with your team member data scientist: from understanding the business requirements to the delivery.
• Work on complex data science/analysis projects.
• Work on new PoC and R&D projects to anticipate the business needs.
• Assist data scientist team members in developing new insights and data science capabilities.
• Execute analytical experiments to help solve various problems.
• Establish actionable KPIs and success metrics.
• Leverage data science tools for analyzing large datasets.
• Devise and utilize algorithms and models to mine big data sets.
• Support the Lead Data Scientist in identifying and integrating new datasets.
• Communicate analytic solutions to stakeholders.

IT Support

• Implement, configure, and maintain IT/Broadcast system.
• Work hand-on with Cisco networking, VMware, and Active Directory to ensure a reliable and secure infrastructure.
• Prepare comprehensive system and network documentations including design specifications, maintenance procedure, and routine checklists.
• Support day-to-day system operations, including monitoring, troubleshooting and performance tuning.
• Collaborate with Broadcast Engineer, Software Engineer and Networking teams to delivery end-to-end facility solutions.
• Coordinate with external IT vendors and provide daily helpdesk technical support to internal users.

Senior IT Support Officer

Customer Support

• Handle office tasks such as ordering supplies, payment processing, maintenance, and replenishment
• Manage meeting room bookings and maintain scheduling accuracy
• Share updated staff lists with the COE QA team to support compliance and quality assurance
• Handle petty cash reimbursements and maintain accurate financial records
• Send notifications regarding sick leave and ensure proper documentation
• Support onboarding activities for new hires, including updating the attendance system (ACATS) and assisting with orientation processes

Customer Service Executive

• Resolve customer enquiries related to eMPF from various channels.
• Conduct thorough investigations into customer enquiries received via calls, emails, and other communication channels.
• Ensure all issues are resolved promptly and satisfactorily.
• Provide guidance and support to ensure the high performance of team members.
• Maintain compliance with all service level agreements for customer enquiries across various platforms.
• Implement and manage processes to ensure timely resolution of all issues.
• Work closely with the operations and support teams to refine and enhance enquiry-handling procedures.
• Foster a collaborative environment to ensure smooth and efficient operations.
• Regularly analyze enquiry trends and prepare reports for management to develop an improvement plan.

Assistant Manager, Enquiry Management

Vice President

• Assist to lead a dedicated team to effectively handle and resolve customer enquiries related to eMPF from various channels.
• Oversee and conduct thorough investigations into customer enquiry received via calls, emails, and other communication channels.
• Ensure all issues are resolved promptly and satisfactorily.
• Direct and monitor the daily operations of the customer enquiry team, providing guidance and support to ensure the high performance of team members.
• Maintain compliance with all service level agreement for customer enquiries across various platforms.
• Implement and manage processes to ensure timely resolution of all issues.
• Work closely with the operations and support teams to refine and enhance enquiry-handling procedures.
• Foster a collaborative environment to ensure smooth and efficient operations.
• Regularly analyze enquiry trends and prepare reports for management to develop an improvement plan.

Assistant Vice President, Enquiry Management

Chief Marketing Officer

• Plan, manage and execute marketing campaigns and promotions across omni‑channels, including SMS/MMS, eDM, e‑commerce and other digital platforms, to support customer acquisition and upselling.
• Launch end‑to‑end marketing initiatives by collaborating with vendors, designers, channels and operations teams to ensure successful execution and alignment with strategic objectives.
• Monitor campaign performance metrics and conduct analysis to refine strategies, improve ROI, and maximize business impact.
• Provide operational support to the team and manage ad hoc tasks as required.

Marketing Executive

• Lead and execute lighting operations across a diverse range of studio productions.
• Design, set up, and operate professional lighting systems for studio productions.
• Collaborate with producers, and lighting team to achieve desired visual aesthetics.
• Lead and supervise lighting operators and freelance crew during productions.
• Maintain and troubleshoot lighting equipment, ensuring optimal performance and safety.
• Manage lighting equipment, rigging plans, and documentation for each production.
• Stay updated with the latest lighting technologies and industry trends.
• Support studio infrastructure upgrades and contribute to technical planning.