Senior Product Manager
PCCW
full-time
Posted on:
Location Type: Office
Location: Hong Kong • Hong Kong
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Job Level
About the role
- Launch new product and app functionality initiatives designed to provide optimal features and usability in digital wellness services.
- Conduct thorough market analysis to identify trends, customer needs, and competitive landscape to inform product development.
- Demonstrate a proven ability to provide innovative solutions that align with business objectives, leveraging digital technologies, AI-driven personalization, and creative approaches to deliver best-in-class features in health and wellness ecosystems.
- Champion customer centricity by deeply understanding and mapping user journeys, ensuring that product features and workflows are user-friendly, intuitive, and meet customer expectations from wireframes to launch.
- Collaborate with IT teams, external partners, design, marketing, and compliance stakeholders to define product requirements, functional specifications, and ensure successful execution of product initiatives.
- Work closely with the IT team to ensure the features are feasible, effective, and meet business objectives.
- Ensure effective partner management by establishing clear communication channels, defining performance metrics, conducting regular evaluations, and maintaining compliance with contractual obligations and regulations (e.g., data privacy standards).
- Draft and evaluate product specifications and UAT documentation.
- Manage the product development lifecycle with multiple stakeholders from initiative to post-implementation, acting as a hybrid BA/PM to handle requirements gathering, risk assessment, and timeline oversight.
- Define and track key performance indicators (e.g., user retention, engagement metrics, satisfaction scores) to measure product success and inform future enhancements.
- Communicate product updates and progress to stakeholders, including executive leadership, and gather feedback to refine product direction.
- Serve as a Scrum Master by facilitating Agile ceremonies, leading cross-functional teams, resolving impediments, and fostering continuous improvement with a focus on optimizing user journeys.
Requirements
- Bachelor’s degree in Information Technology, Healthcare Management, Business Administration, or a related field.
- 6+ years of product and digital management and development experience, with a focus on HealthTech, InsurTech, or digital wellness services.
- Extensive experience in digital platforms, e-business, health services, wellness integrations, and related projects, with a background in project management.
- Solid understanding of digital product development processes, including Agile methodologies, user experience design, AI-driven features, and proficiency in relevant technologies.
- Proven track record of successfully launching and managing health or wellness-related products throughout the product lifecycle.
- Strong understanding of healthcare regulations, compliance, data privacy, and industry trends.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Highly self-motivated and capable of working independently, with excellent time management skills to manage multiple initiatives and projects.
- Possesses strong communication, problem-solving, project management, business analysis, architecture design, process integration, and customer empathy abilities, with a focus on user journey optimization.
- Experience with Agile methodologies and product tools (e.g., JIRA, Figma, analytics tools).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdigital managementAgile methodologiesuser experience designAI-driven featuresproject managementdata-driven decision makingproduct lifecycle managementrisk assessmentperformance metrics
Soft skills
analytical skillsproblem-solvingtime managementcommunicationcustomer empathyself-motivationcollaborationleadershipcontinuous improvementuser journey optimization
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Healthcare ManagementBachelor’s degree in Business Administration