Paystone

Business Development Rep

• Identify and research businesses that align with NiceJob’s Ideal Customer Profile.
• Conduct high-volume outreach, including 50+ calls per day, plus targeted emails and LinkedIn engagement.
• Schedule and confirm qualified meetings with decision-makers to build a strong sales pipeline.
• Focus outreach on multi-location and mid-market businesses, with emphasis on franchise groups with 10+ locations.
• Maintain accurate records of activities and progress within the CRM.
• Collaborate with the Marketing team on campaigns, promotions, and lead generation efforts.
• Provide support with product demonstrations and customer activations when required.
• Represent NiceJob at industry events and conferences as needed.

Business Development Representative

Customer Support

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved.
• Document all interactions in our systems.
• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.
• Educate customers on Paystone products and services.
• Spot opportunities to retain customers and prevent cancellations.
• Escalate complex cases when needed.
• NiceJob: Coach users on growing their business, identify upsells, conduct outreach to re-engage inactive customers, improve processes, route queries.
• Paystone Accounts & Billing: Resolve account, billing, funding, and product issues using acquirer portals, Excel/Google Sheets and CRM, work with technical, sales and accounting teams, handle escalations.

Customer Support Agent

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved and document all interactions in company systems.
• Work with Product, Finance, Sales, and Technical Support teams to solve problems and escalate complex cases when needed.
• Educate customers on Paystone products and services and spot opportunities to retain customers and prevent cancellations.
• NiceJob-specific: coach users to grow their business, identify upsell opportunities, re-engage inactive customers, and improve customer success processes.
• Paystone Accounts & Billing-specific: resolve account, billing, funding, and product issues using acquirer portals and spreadsheets; build strong relationships with customers and partners to reduce churn.

Sales

• Prospect and connect with small to medium-sized businesses in your community.
• Introduce Paystone’s industry-leading payment and loyalty solutions.
• Build relationships with business owners and help them increase customer retention and revenue.
• Earn ongoing residual income for every client you sign.

Business Development Representative

Customer Support Agent

Customer Support Agent

Independent Sales Agent