Customer Support

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved and document all interactions in company systems.
• Work with Product, Finance, Sales, and Technical Support teams to solve problems and escalate complex cases when needed.
• Educate customers on Paystone products and services and spot opportunities to retain customers and prevent cancellations.
• NiceJob-specific: coach users to grow their business, identify upsell opportunities, re-engage inactive customers, and improve customer success processes.
• Paystone Accounts & Billing-specific: resolve account, billing, funding, and product issues using acquirer portals and spreadsheets; build strong relationships with customers and partners to reduce churn.

Customer Support Agent

IT Customer Care Coordinator

Support Specialist – Legal Tech Software

Customer Support Representative

Support Specialist

Sales Support Specialist, Telecom