Paystone

Customer Support

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved.
• Document all interactions in our systems.
• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.
• Educate customers on DataCandy products and services.
• Spot opportunities to retain customers and prevent cancellations.
• Escalate complex cases when needed.
• Provide first- and second-level support to administrators and end users.
• Place loyalty and gift card orders with suppliers.
• Draft service offers for special customer requests.
• Investigate and collaborate with developers on technical issues.
• Coach clients on how to use the DataCandy platform and apply best practices to ensure program success.
• Report on service statistics and help improve KPIs.

Customer Support Agent

Product Marketing

• Develop compelling, differentiated messaging that resonates with target segments
• Monitor market trends and competitors to ensure positioning stays sharp
• Lead GTM planning for new NiceJob features and integrations
• Design and execute upsell and cross-sell campaigns across Paystone’s product lines
• Partner with Customer Success to create expansion playbooks and in-app upgrade journeys
• Conduct research on customer segments, lifecycle stages, and industry verticals
• Build personas and map value propositions to their unique needs
• Identify adoption triggers and usage patterns that drive expansion opportunities
• Align Product roadmap priorities with market insights
• Collaborate with Marketing to launch targeted campaigns that boost adoption, retention, and revenue growth
• Support Sales and CS with enablement tools, competitive insights, and deal support
• Define and track KPIs for adoption, retention, and upsell conversion
• Continuously test and refine messaging, offers, and campaigns for impact

Product Marketing Manager

Sales Development Rep

• Identify and connect with potential customers that fit our Ideal Customer Profile (ICP).
• Conduct high-volume outreach via phone, email, and social channels to generate qualified leads.
• Research organizations and decision-makers to personalize outreach and strengthen engagement.
• Qualify inbound and outbound leads to ensure strong alignment before handoff to Account Executives.
• Manage lead progression through the sales funnel using CRM tools, ensuring data integrity and visibility.
• Collaborate with Account Executives to develop territory strategies and drive pipeline growth.
• Share insights, ideas, and best practices with your peers to strengthen team performance.
• Maintain consistent follow-up with all leads to nurture relationships and keep opportunities moving.

Sales Development Representative

Marketing Operations

• Monitor data integrity across marketing and sales systems.
• Support lead routing and enrichment workflows.
• Maintain segmentation lists for campaigns, ABM plays, and reporting.
• Track and report on campaign engagement and impact.
• Implement and integrate technical solutions across marketing and sales tech stacks (CRM, MAP, analytics tools).
• Develop and manage API connections between platforms for seamless data flow and automation.
• Leverage AI and LLM-powered tools for data enrichment, personalization, and campaign optimization.
• Maintain and update target account lists in ABM platforms.
• Enrich account and contact data with firmographics, technographics, and intent signals.
• Build and launch multi-touch ABM campaigns (email nurtures, display, LinkedIn, retargeting).
• Coordinate ad creative, copy, and personalization with content/design teams.
• Create personalized landing pages or microsites for specific accounts or industries.
• Track ABM campaign engagement, account progression, and pipeline impact.
• Experiment with AI-driven segmentation, personalization, and content generation to scale ABM programs.
• Launch, monitor, and manage paid media campaigns on paid media platforms.
• Report on campaign results, budget pacing, and optimization opportunities.
• Optimize campaigns continuously by adjusting targeting, bids, budgets, and creative based on KPIs such as CTR, CPL, and conversion rates.
• Proactively identify new paid media opportunities, including untapped audience segments, channels, or ad formats.
• Collaborate with design and content teams to iterate on creative assets and messaging for better ad performance.
• Incorporate AI-based predictive analytics and audience modeling to improve targeting and ROI.

Campaign and Marketing Operations Manager

Marketing

• Drive demand generation : Execute lead generation campaigns across internal and partner channels—social, blogs, podcasts, events, webinars, livestreams, and beyond. Build scalable strategies : Develop co-marketing initiatives with major partners to showcase the power of reputation marketing and customer-driven growth. Activate communities : Drive brand awareness and engagement within partner user groups and online communities. Own GTM initiatives : Manage launches of new integrations, partner programs, and ecosystem campaigns, keeping our brands top of mind. Enable partner sales teams : Equip partner relationship managers with the tools they need to deliver compelling communications, training, and enablement content for partner reps and independent sales organizations. Maximize visibility : Identify and lead our brands’ presence at exhibitions, trade shows, and sponsorship opportunities. Measure and optimize : Set KPIs, track performance, and continuously refine campaigns for greater impact. Lead with influence : Mentor and grow the partner marketing team, ensuring alignment with company goals and cross-functional success.

Partner Marketing Manager

Sales

• Prospect and connect with small to medium-sized businesses in your community.
• Introduce Paystone’s industry-leading payment and loyalty solutions.
• Build relationships with business owners and help them increase customer retention and revenue.
• Earn ongoing residual income for every client you sign.
• Set your own hours and build your own business.
• Access sales training, marketing materials, and dedicated partner support.

Independent Sales Agent, ISA

• Execute lead generation campaigns across internal and partner channels—social, blogs, podcasts, events, webinars, livestreams, and beyond.
• Develop co-marketing initiatives with major partners to showcase reputation marketing and customer-driven growth.
• Drive brand awareness and engagement within partner user groups and online communities.
• Manage launches of new integrations, partner programs, and ecosystem campaigns.
• Equip partner relationship managers with communications, training, and enablement content.
• Identify and lead brands’ presence at exhibitions, trade shows, and sponsorship opportunities.
• Set KPIs, track performance, and refine campaigns for greater impact.
• Mentor and grow the partner marketing team, ensuring cross-functional alignment.

Manager, Partner Marketing

• Execute lead generation campaigns across internal and partner channels—social, blogs, podcasts, events, webinars, livestreams.
• Develop co-marketing initiatives with major partners.
• Drive brand awareness and engagement within partner user groups and online communities.
• Manage launches of new integrations, partner programs, and ecosystem campaigns.
• Equip partner relationship managers with tools, communications, training, and enablement content for partner reps and ISOs.
• Identify and lead brands’ presence at exhibitions, trade shows, and sponsorship opportunities.
• Set KPIs, track performance, and continuously refine campaigns.
• Mentor and grow the partner marketing team, ensuring alignment with company goals and cross-functional success.

• Execute lead generation campaigns across internal and partner channels—social, blogs, podcasts, events, webinars, livestreams, and beyond.
• Develop co-marketing initiatives with major partners to showcase reputation marketing and customer-driven growth.
• Drive brand awareness and engagement within partner user groups and online communities.
• Manage launches of new integrations, partner programs, and ecosystem campaigns.
• Equip partner relationship managers with communications, training, and enablement content for partner reps and independent sales organizations.
• Identify and lead brands’ presence at exhibitions, trade shows, and sponsorship opportunities.
• Set KPIs, track performance, and continuously refine campaigns.
• Mentor and grow the partner marketing team and ensure cross-functional alignment.

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved and document all interactions in company systems.
• Work with Product, Finance, Sales, and Technical Support teams to solve problems and escalate complex cases when needed.
• Educate customers on Paystone products and services and spot opportunities to retain customers and prevent cancellations.
• NiceJob-specific: coach users to grow their business, identify upsell opportunities, re-engage inactive customers, and improve customer success processes.
• Paystone Accounts & Billing-specific: resolve account, billing, funding, and product issues using acquirer portals and spreadsheets; build strong relationships with customers and partners to reduce churn.

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved.
• Document all interactions in our systems.
• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.
• Educate customers on Paystone products and services.
• Spot opportunities to retain customers and prevent cancellations.
• Escalate complex cases when needed.
• NiceJob: Coach users on growing their business, identify upsells, conduct outreach to re-engage inactive customers, improve processes, route queries.
• Paystone Accounts & Billing: Resolve account, billing, funding, and product issues using acquirer portals, Excel/Google Sheets and CRM, work with technical, sales and accounting teams, handle escalations.

Business Development Rep

• Identify and research businesses that align with NiceJob’s Ideal Customer Profile.
• Conduct high-volume outreach, including 50+ calls per day, plus targeted emails and LinkedIn engagement.
• Schedule and confirm qualified meetings with decision-makers to build a strong sales pipeline.
• Focus outreach on multi-location and mid-market businesses, with emphasis on franchise groups with 10+ locations.
• Maintain accurate records of activities and progress within the CRM.
• Collaborate with the Marketing team on campaigns, promotions, and lead generation efforts.
• Provide support with product demonstrations and customer activations when required.
• Represent NiceJob at industry events and conferences as needed.

Business Development Representative

• Prospect and connect with small to medium-sized businesses in your community.
• Introduce Paystone’s industry-leading payment and loyalty solutions.
• Build relationships with business owners and help them increase customer retention and revenue.
• Earn ongoing residual income for every client you sign.