Customer Support

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.
• Investigate customer concerns and find the best solution quickly.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Follow up with customers until their issue is resolved.
• Document all interactions in our systems.
• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.
• Educate customers on Paystone products and services.
• Spot opportunities to retain customers and prevent cancellations.
• Escalate complex cases when needed.
• NiceJob: Coach users on growing their business, identify upsells, conduct outreach to re-engage inactive customers, improve processes, route queries.
• Paystone Accounts & Billing: Resolve account, billing, funding, and product issues using acquirer portals, Excel/Google Sheets and CRM, work with technical, sales and accounting teams, handle escalations.

Customer Support Agent

Customer Service Representative, Latin America

Customer Support Specialist

Bilingual Customer Service Agent

Customer Service Representative, Remoto

Appointment Setter, Customer Services