Senior Manager, Billing Operations
Toast
SQL
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Deliver high-quality support via email, phone, and chat
- Troubleshoot issues with tech teams and enhance product knowledge
- Keep support resources updated and organized
- Gather feedback to drive product improvement
- Collaborate with industry experts to solve real-world soccer analytics challenges
Requirements
- Experience in customer support or helpdesk roles
- Strong communication skills and a customer-first mindset
- Tech-savvy with SQL experience, and quick to learn complex systems
- Organized multitasker who thrives under pressure
- Proficient in English (Russian is a plus)
- Flexible schedule, especially on Saturdays
- Love for soccer is a big advantage
