Manager, Corporate FP&A
Chainalysis
Job Level
Senior
About the role
- Use data to build insights on product requirements consistent with the shared vision for the product
- Gather insights from the customer experience and customer needs to input to product requirements
- Analyze research, market analysis and usability studies to support data-driven decision making
- Monitor product profitability measures, including budget
- Lead sprint planning, daily standups and retrospectives to drive execution
- Interface with product leadership as needed
- Partner with content developers, data scientists, product designers and user experience researchers to identify new opportunities
- Drive the long-term vision and roadmap for the disputes platform, aligning with organizational goals and regulatory requirements
- Identify opportunities to modernize, scale, and optimize the disputes platform to handle increased transaction volumes and new payment methods
- Collaborate closely with Risk, Compliance, and Legal teams to ensure regulatory support while balancing customer experience
- Partner with Operations, Engineering, Finance, and Customer Support to design efficient dispute handling workflows
- Act as point of contact for senior executives and external partners to communicate platform strategy and progress
- Define and track key performance metrics and drive continuous improvements
- Support operational teams in adopting new features and workflows with documentation, training, and enablement
- Coach and mentor junior product managers and team members
Requirements
- Minimum of 5 years of relevant work experience
- Bachelor's degree or equivalent experience
- Strategic ownership of product vision and roadmap
- Experience modernizing, scaling, and optimizing platform infrastructure
- Knowledge of industry regulations (e.g., PSD2, Reg E, card network rules)
- Experience leveraging analytics, machine learning signals, and customer insights
- Cross-functional leadership partnering with Operations, Engineering, Finance, Customer Support
- Experience communicating with senior executives and external partners (card networks, banks, regulators)
- Ability to define and track key performance metrics (dispute resolution time, win/loss rates, customer satisfaction, compliance adherence)
- Experience with change management, training, documentation, and operational enablement
- Familiarity with fraud, chargebacks, and dispute resolution trends and solutions
- Mentorship and leadership development experience (coaching junior product managers)
