PayPal

Lead Product Manager, Loyalty Platform

PayPal

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $152,500 - $262,350 per year

Job Level

Senior

About the role

  • Define and drive the vision, strategy, and execution of PayPal’s loyalty and rewards infrastructure
  • Shape APIs, services, and tools that power global loyalty use cases
  • Partner with engineering, data science, product, and marketing to enable scalable, flexible, and innovative experiences
  • Ensure product teams can seamlessly build, launch, and optimize offerings that delight customers and deliver measurable impact
  • Balance near-term execution with long-term vision while considering regulatory requirements, time-to-market, customer needs and product profitability
  • Monitor metrics including usability studies, research and market analysis to inform product success
  • Manage workstreams including analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making
  • Monitor product profitability measures, including budget
  • Participate in Product Reviews, Operating Reviews, and Business Reviews and interface with product leadership as needed
  • Partner with content developers, data scientists, product designers and user experience researchers

Requirements

  • Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience
  • Loyalty Expertise – Proven experience designing or scaling loyalty and membership solutions to drive customer engagement
  • Platform Product Experience – Strong background in building and managing platform capabilities that enable scale, extensibility, and cross-team impact
  • Operational Mindset – Experience driving operational excellence, streamlining processes, and building scalable systems to support growth
  • Agility in Ambiguity – Thrives in fast-paced, evolving environments; able to bring clarity, prioritize effectively, and deliver results amid change
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